At a Glance
- Tasks: Lead a skilled team in ensuring safe and efficient flight dispatch operations.
- Company: Join a dynamic aviation company committed to safety and excellence.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Work in a fast-paced, 24/7 environment with a focus on teamwork and innovation.
- Why this job: Shape the future of flight operations while making a real impact in aviation.
- Qualifications: 6+ years of flight dispatch experience and strong leadership skills required.
The predicted salary is between 82800 - 101200 $ per year.
Flight Dispatch is seeking a Team Lead to provide dedicated, front-line leadership within our 24/7 operational control environment. This role is an opportunity to shape safe, consistent, and resilient dispatch operations while supporting a highly skilled team in a Transport Canada regulated setting.
The Opportunity: Reporting to the Manager, Flight Dispatch, the Flight Dispatch Team Lead oversees day-to-day tactical floor operations and serves as the primary escalation point for real-time operational control issues. The Team Lead supports dispatchers, helping ensure consistent adherence to safety, regulatory, flight planning, and collective agreement requirements.
Key Responsibilities:
- Lead tactical operations: Oversee daily dispatch execution and promote consistent application of safety, compliance, operational control, and flight planning standards.
- Manage real-time escalations: Serve as the first point of contact for live operational disruptions, irregular operations, immediate safety hazards, and regulatory concerns during the shift.
- Support workforce scheduling: Address shift adjustments and administer daily scheduling requirements in accordance with the CALDA collective agreement.
- Provide front-line labour support: Respond to routine collective agreement questions, document informal disputes, and work to resolve concerns before they elevate.
- Monitor quality and performance: Conduct routine quality assurance checks, assess active workloads, and provide timely coaching on dispatcher technical execution.
- Document and elevate: Record operational anomalies and elevate significant compliance, safety, labour, or performance matters to the Manager, Flight Dispatch.
- Resolve tactical conflicts: Support timely resolution of routing, payload, weather, and other operational dispatch issues while maintaining clear accountability and sound decision-making.
- Assume other duties as assigned by the Manager Flight Dispatch.
Qualifications:
- Minimum 6 years flight dispatch experience in domestic and international aircraft operations.
- Must be a qualified and maintain currency as a Flight Dispatcher as per the Canadian Aviation Regulations.
- Strong knowledge of flight dispatch, operational control, flight planning, and regulatory compliance in a complex airline environment.
- Demonstrated ability to lead in a 24/7 operation and make timely, sound decisions during irregular operations.
- Working knowledge of Transport Canada requirements, safety management systems, and quality assurance practices.
- Ability to interpret and consistently apply collective agreement provisions and established workplace procedures.
- Strong coaching, communication, conflict-resolution, and relationship-management skills.
- Sound judgment, composure, and accountability when managing operational, safety, or people-related escalations.
- A collaborative leadership style focused on employee support, consistent standards, and continuous improvement.
Team Lead, Flight Dispatch in Calgary employer: WestJet Group
WestJet is an exceptional employer that values innovation and collaboration, making it a fantastic place for professionals seeking to make a meaningful impact in the airline industry. With a strong focus on employee growth, WestJet offers comprehensive training programs and opportunities for advancement, all within a supportive work culture that prioritizes teamwork and guest satisfaction. Located in a vibrant community, employees enjoy a dynamic work environment that fosters creativity and encourages contributions to enhance brand health and marketing performance.
