Support WestJet's ServiceNow environment with platform maintenance, release testing, and root-cause analysis. Work hands-on across daily administration and technical support activities.
This Intermediate Analyst position focuses on keeping ServiceNow stable, reliable, and properly configured. You will support upgrades, patches, releases, configuration movement, validation, and incident, problem, and change activities. Collaboration with developers and architects supports issues requiring specialized expertise.
Key Responsibilities:
- Support platform maintenance, upgrades, patches, and releases
- Test and validate changes across ServiceNow environments
- Investigate issues and perform root-cause analysis
- Maintain configuration integrity and platform data quality
- Document procedures, technical information, and knowledge articles
Requirements:
- Two or more years of ServiceNow administration or related technical experience
- Experience supporting enterprise ServiceNow implementations
- Experience troubleshooting and resolving platform issues
- Understanding of incident, problem, and change management
- Ability to manage routine and moderately complex work independently
Bring ServiceNow support, release, testing, and troubleshooting experience to strengthen WestJet's platform operations and service reliability.
ServiceNow Platform Support Analyst in Calgary employer: WestJet Group
WestJet is an exceptional employer that values innovation and collaboration, making it a fantastic place for professionals seeking to make a meaningful impact in the airline industry. With a strong focus on employee growth, WestJet offers comprehensive training programs and opportunities for advancement, all within a supportive work culture that prioritizes teamwork and guest satisfaction. Located in a vibrant community, employees enjoy a dynamic work environment that fosters creativity and encourages contributions to enhance brand health and marketing performance.
