Administer WestJet's ServiceNow platform through hands-on configuration, troubleshooting, and health monitoring. This technical role supports reliable daily platform operations.
As an Intermediate Analyst, you will independently manage routine and moderately complex ServiceNow administration. Your work includes users, roles, access, platform components, upgrades, releases, and maintenance. You will collaborate with developers, architects, and stakeholders when deeper expertise is needed.
Key Responsibilities:
- Administer ServiceNow and maintain core platform configuration
- Manage users, groups, roles, access, and licences
- Monitor platform health and identify operational risks
- Troubleshoot issues, determine root causes, and escalate appropriately
- Support upgrades, patches, releases, testing, and maintenance
Requirements:
- Two or more years in ServiceNow administration or platform support
- Hands-on enterprise ServiceNow administration experience
- Understanding of users, groups, roles, and access management
- Experience configuring functionality and troubleshooting technical issues
- Strong problem-solving, documentation, and communication skills
Apply ServiceNow administration, configuration, and troubleshooting expertise to maintain WestJet's platform health, reliability, and operational integrity.
Intermediate ServiceNow Platform Administrator in Calgary employer: WestJet Group
WestJet is an exceptional employer that values innovation and collaboration, making it a fantastic place for professionals seeking to make a meaningful impact in the airline industry. With a strong focus on employee growth, WestJet offers comprehensive training programs and opportunities for advancement, all within a supportive work culture that prioritizes teamwork and guest satisfaction. Located in a vibrant community, employees enjoy a dynamic work environment that fosters creativity and encourages contributions to enhance brand health and marketing performance.
