At a Glance
- Tasks: Support operational performance through reporting, analysis, and insights.
- Company: Join WestJet, a leading Canadian airline with a fun and friendly culture.
- Benefits: Enjoy travel perks, flexible benefits, and a competitive rewards package.
- Other info: Collaborative environment with opportunities for career advancement.
- Why this job: Make an impact in the aviation industry while growing your analytical skills.
- Qualifications: 6+ years in analytics or service-oriented roles; Excel, Power BI, SQL skills required.
The predicted salary is between 62100 - 75900 $ per year.
This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why West Jet
Since our story took off in 1996, West Jet has strived to enrich the lives of everyone in our world; a career with us is no exception.
We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Overview Of Role
The Intermediate Analyst, Operational Analytics supports the delivery of reporting, analysis, and insights that enable improved operational performance across the airline.
Working under the leadership of the Senior Manager, this role focuses on building foundational analytics, maintaining reporting, and contributing to performance investigations.
This role plays an important executional function, ensuring data accuracy, producing reliable insights, and supporting initiatives aimed at improving on time performance, aircraft utilization, turnaround execution, and overall operational reliability.
Key Deliverables And Responsibilities Include
• Reporting & data
- Build and maintain recurring reports, dashboards, and data extracts to support operational performance tracking.
- Ensure data accuracy, completeness, and timeliness, and support enhancements to reporting tools and processes.
• Performance analysis & insights
- Conduct structured analysis on operational metrics such as delays, turnaround times, and utilization.
- Identify trends and variances and expedite key observations to Senior Manager.
- Support root cause analysis efforts by gathering data, performing initial analysis, and contributing to problem‑solving discussions.
Assist in identifying potential drivers of operational performance issues.
• Strategic initiatives
- Assist in ad‑hoc strategic analysis, data modeling, and scenario evaluation to support operational and strategic initiatives.
- Execute clearly defined analytical tasks with guidance from more senior team members.
• Stakeholder support
- Respond to requests from operational stakeholders for data and intermediate to advanced insights.
- Communicate findings clearly, with guidance as needed, ensuring outputs are accurate and easy to understand.
• Continuous improvement
- Continuously seek opportunities to improve analytical methodologies, reporting tools, and data processes.
- Stay current with best practices in data analysis and visualization, and contribute to building a strong, insight‑driven culture within the operations analytics team.
Experience And Qualifications
- 6+ years of experience in program or project management, preferable in analytics, guest experience, operations, or a service-oriented industry.
- Intermediate skills in Excel, Power BI and SQL. Experience with Power Automate or Tableau is an asset.
- Proven track record of working in cross‑functional initiatives that span multiple departments and collaborating effectively across teams.
- Experienced in fast-paced, matrixed environments with competing priorities and diverse stakeholders.
- Strong change management and transformation skills, with experience guiding teams through adoption and process improvement.
- Familiarity with guest experience strategies, service design, or airline operations is a strong asset.
- Knowledge and proficiency in journey mapping and guest experience mapping tools
- Strategic and operational thinker, able to balance long‑term planning with short‑term execution.
- Familiarity with aviation regulatory environments is an asset.
- Exceptional analytical, organizational, and decision‑making abilities.
- High integrity and commitment to delivering quality, pragmatic results.
- The Benefits Of Being a West Jetter
West Jet provides all West Jetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
- About West Jet Group Of Companies
West Jet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations.
Since then, West Jet has pioneered low‑cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent.
Since the Sunwing Airlines integration in 2025, more than 15,000 West Jetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
The West Jet Group is a major Canadian employer and includes West Jet Airlines, West Jet Encore and Sunwing Vacations Group.
We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At West Jet, the safety and security of our people and our guests is a core value and at the heart of what we do.
Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well‑being and the safety of others.
West Jet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well‑being of others including guests, suppliers and the public, as well as place West Jet's operations at risk.
All roles that are identified as Safey‑Sensitive are required to pass a Pre‑Employment Alcohol and Drug Test as per West Jet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely West Jet.
We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed.
West Jet is committed to inclusiveness, equity and accessibility throughout the selection process.
If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet. com.
About
For more information about everything West Jet, please westjet. com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet. com.
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Intermediate Analyst, Operational Analytics in Calgary employer: WestJet Group
WestJet is an exceptional employer that values innovation and collaboration, making it a fantastic place for professionals seeking to make a meaningful impact in the airline industry. With a strong focus on employee growth, WestJet offers comprehensive training programs and opportunities for advancement, all within a supportive work culture that prioritizes teamwork and guest satisfaction. Located in a vibrant community, employees enjoy a dynamic work environment that fosters creativity and encourages contributions to enhance brand health and marketing performance.
