Elevate guest experiences as a Rooms Operations Manager with The Westin Ottawa. Lead housekeeping, front office, and engineering departments to enhance satisfaction and financial performance.
This full-time management role focuses on the execution of operations across key areas. You will drive team performance, maximize guest satisfaction, and uphold industry standards. Your leadership will foster a motivated and empowered environment that prioritizes service excellence and employee engagement.
Key Responsibilities:
- Oversee daily operations in rooms and related departments
- Monitor compliance to service standards and procedures
- Analyze guest satisfaction results for continuous improvement
- Lead by example, demonstrating enthusiasm and professionalism
- Develop game plans to address team and guest needs
Requirements:
- High school diploma or GED with 4 years of experience
- 2-year degree in hospitality or related field preferred
- Proven leadership and motivational skills
- Strong customer service and communication abilities
- Detail-oriented with a focus on operational excellence
Lead team strategies and enhance guest experiences at The Westin Ottawa.
Rooms Operations Manager at The Westin Ottawa employer: Westin Hotels & Resorts
At The Westin Ottawa, we pride ourselves on fostering a vibrant work culture that prioritizes employee well-being and growth. As a Director of Event Planning, you will lead a dynamic team in a stunning location, with access to comprehensive training programs and opportunities for career advancement, all while contributing to our mission of delivering exceptional guest experiences. Join us to be part of a supportive environment where your passion for hospitality can thrive and make a meaningful impact.
