Lead the innovative evolution of lottery retail as a Strategic Director of Retail Experience. Shape player journeys, optimize merchandising practices, and elevate retailer partnerships for enhanced performance.
In this leadership role, you will drive the strategy for a cohesive retail ecosystem that integrates digital and physical experiences. Focus on modernizing distribution channels, establishing impactful KPIs, and fostering a culture of excellence and innovation. Your strategic mindset will optimize the player journey and boost retailer engagement.
Key Responsibilities:
- Oversee product distribution strategy across all channels
- Define and manage retail KPIs to support continuous improvement
- Modernize in-store merchandising and customer experiences
- Develop omnichannel features for cohesive product offerings
- Represent retail interests in national planning and integrations
Requirements:
- 10+ years in progressive retail leadership
- Degree in a related field or equivalent experience
- Proven ability in retail modernization and change management
- Strong collaboration skills with cross-functional teams
- Experience in performance metrics and KPIs
Drive significant change in lottery experiences through innovation, partnership, and operational excellence.
Strategic Retail Experience Director for Lottery Innovation in Calgary employer: Western Canada Lottery Corporation (WCLC)
WCLC is an exceptional employer that prioritizes a collaborative and inclusive work culture, fostering employee growth through continuous learning and development opportunities. Located in the heart of Western Canada, we offer competitive benefits and a strong commitment to work-life balance, ensuring our team members thrive both personally and professionally. Join us in shaping the future of lottery and gaming while making a meaningful impact in our communities.
Contact Details:
Western Canada Lottery Corporation (WCLC) Recruitment Team
