Lead aerospace customer relationships for De Havilland while managing parts orders, service issues, and accounts across a global aftermarket network. The Customer Service Manager serves as De Havilland’s primary liaison for airlines, lessors, MROs, and brokers. This customer-facing role combines account management, order processing, issue resolution, and growth support. Flexible working hours are required for a 24/7/365 operation. Key Responsibilities:
Manage a portfolio exceeding eighty aerospace customers Process quotes, orders, returns, exchanges, repairs, and backorders Coordinate deliveries and resolve invoice, quality, and service issues Lead provisioning, repair events, transitions, and performance reviews Analyze customer data and prepare executive presentation materials Requirements:
Bachelor’s degree in business, marketing, communications, or related field Five or more years in customer service, sales, or account management Two or more years in the aerospace industry Experience with ERP and CRM systems Strong communication, judgment, organization, and conflict resolution skills Apply aerospace account management, customer communication, and order coordination expertise to De Havilland’s aftermarket customers.
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Aerospace Customer Account Manager in Calgary employer: Westerkirk Capital
Westerkirk Capital Inc. is an exceptional employer located in the heart of Downtown Victoria, offering a dynamic work environment where integrity and professionalism are paramount. With a strong commitment to employee growth, we provide comprehensive health benefits and unique perks, fostering a culture of collaboration and continuous learning. Join our dedicated team and be part of a reputable firm that values discretion and excellence in the specialized investment sector.
