Foodservice Sales Representative in Vancouver

At West Coast Reduction Ltd., we're committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities.

A valid Class 5 driver's license and personal vehicle are required for this position.

About the Role

Operating out of our Vancouver division, the Foodservice Sales Representative is responsible for building relationships with restaurants, commercial kitchens, foodservice operators, and related businesses. This role focuses on developing new business, conducting on-site assessments, onboarding customers, and supporting the implementation of services such as used cooking oil recycling, trap grease services, food waste recovery, and bone and fat recycling.

Annual base salary range: $60K to $68K

Why Join Us?

• Join a reputable, family-owned company with a legacy of sustainability and over 450 employees.
• Enjoy continuous training and development to grow your career.
• Access a comprehensive benefits package, including extended health benefits.
• Take advantage of our generous RRSP matching program after one year.
• Play a vital role in a company making a tangible impact on environmental sustainability.

SPECIFIC ACCOUNTABILITIES

• Secure potential customers by answering product and service questions and develop additional business by suggesting information about other products and services offered by Redux.
• Contact potential customers by performing sales calls or site visits to provide information about Redux services.
• Conduct site assessments of restaurants and foodservice operators and collect accurate service details to ensure Redux service technicians and drivers can easily and professionally service our customers.
• Responsible for new customer setup in database, from first customer contact to active customer account.
• Open new customer accounts by recording account information and maintain existing customer records by updating account information.
• Resolve Redux product and service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommend potential products or services to Redux Management by collecting customer information and analysing customer needs.
• Research and investigate in order to keep up about changes in competition, price and services in the market place.
• Ensuring all customer records added are properly entered into the WCRL internal system.
• Support and assist any training that may be required from time to time.
• Foster a positive team and company culture by ensuring treatment of others is respectful and aligned with company values.
• Be accessible outside of regular business hours to assist with customer requests.
• Perform other duties as assigned by Manager.

QUALIFICATIONS AND REQUIREMENTS

• Two to five years of relevant experience, or equivalent education and experience combined (ie restaurant industry experience, field sales, customer relationship management).
• Candidates with experience working directly with restaurant owners, foodservice operators, chefs, or kitchen managers are strongly preferred.
• Knowledge of MS Office Suite is required.
• Must have a valid Class 5 driver's license.
• Must be able to travel within BC and other provinces.
• Strong communication skills - verbal and written.
• Ability to work hours required as per business needs and be available on an ad-hoc basis after regular business hours to respond to customers by phone or email.
• Physically capable of lifting grease trap lids (75lbs) to perform assessments.