We're currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). We're also open to remote candidates located within Eastern Canada.
The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.
Key Responsibilities
In Office:
- Provide timely phone, email and remote access support for existing customers
- Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
- Record/document all client issues through to resolution using Wenco’s issue tracking system
- Plan and practice for system implementation and upgrade projects
- Review and contribute to product documentation
- Perform Triage Desk ‘1st line support function’
On Site
- Perform successful implementations and upgrades
- Conduct site inspection and reports in preparation of deployments
- Coordinate resources from mine staff as required
- Provide one-on-one and classroom training on the use and administration of the system
- Troubleshoot software, hardware and network issues
Experience & Knowledge
- Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining
- 3-5 years in user and admin support for enterprise software, ideally in fleet management, high-precision, or machine health systems
- Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration
- Strong SQL skills; exposure to OpenTSDB, InfluxDB
- Familiarity with GNSS/RTK systems and Wenco hardware platforms
- Valid driver’s license
Skills & Abilities
- Strong technical, analytical, and problem-solving skills.
- Excellent communication, presentation, and client relationship-building skills.
- Able to work independently or in teams, often in high-pressure, remote site environments.
- Skilled in prioritizing and multitasking to meet customer/business needs.
- Bilingual French/English skills are preferred
Travel
- Extensive travel required (50%+).
Base salary of $80,000 - $90,000, commensurate with experience and qualifications.
#J-18808-Ljbffr
Technical Services Analyst in Richmond employer: Wenco (a Hitachi Construction Machinery subsidiary)
Wenco Mining Systems is an exceptional employer located in the vibrant city of Vancouver, BC, offering a dynamic work culture that fosters innovation and collaboration. As the Executive Vice President, you will have access to unparalleled growth opportunities, working alongside a diverse team dedicated to transforming mining technology on a global scale. With a strong emphasis on employee development and a commitment to driving impactful change, Wenco provides a rewarding environment for leaders looking to make a significant difference in the industry.
Contact Details:
Wenco (a Hitachi Construction Machinery subsidiary) Recruitment Team
