Director, UI/UX Design in Ottawa

At WELLSTAR, we are committed to reshaping Canadian healthcare by leveraging technology to address the administrative burdens that pull physicians away from their true calling—patient care. Our mission is to support providers and patients, shifting the emphasis back to quality, timeliness, and positive outcomes. With a comprehensive suite of technology solutions, we have successfully helped thousands of providers adopt and benefit from modern, interoperable technologies that improve patient outcomes and system efficiency.

The opportunity: WELLSTAR, a majority-owned subsidiary of WELL Health Technologies Corp, is a high-growth SaaS company with a focused objective of reshaping healthcare through digital enablement. Our innovative solutions are designed to streamline care delivery, integrate healthcare systems and improve patient outcomes.

Reporting to the VP, Product Management, we are hiring a Director, UI/UX Design to lead the design function for the Clinical Platform Group. As our new Director, UI/UX Design, you will lead and develop an established team of designers while owning the quality, consistency, and evolution of the end-to-end product experience. You will set the design direction for a modern, AI-first EMR platform, strengthen user research and design practices, and ensure the needs of clinicians remain central to how the product evolves.

This is a remote-first role open to candidates anywhere in Canada, with occasional travel for team on-sites and clinic visits.

What's in it for you:

• Leadership and influence: You will step into an established design team with the opportunity to make a strong team even better. You will have the scope to develop designers, raise the bar on craft and consistency, and shape how the design function evolves as the product and organization grow.
• Shape an AI-first healthcare experience: You will help define how clinicians interact with AI in a product they rely on to deliver care.
• Build better ways of working: You will have the opportunity to strengthen and mature an existing design practice rather than build one from the ground up.

What you will do:

• Lead and develop the design team. You will coach and support an established team of designers, creating clear ownership, providing meaningful feedback, and helping each person build on their strengths and grow.
• Own the end-to-end product experience. You will be accountable for the quality, consistency, and coherence of the Clinical Platform Group product experience across clinical and administrative workflows.
• Shape AI-assisted experiences. You will set the design direction for how AI is integrated into clinical workflows.
• Strengthen how Design, Product, and Engineering work together. You will partner closely with Product and Engineering leaders to bring design into problem definition, discovery, refinement, and delivery.
• Evolve design practices and systems. You will refine the design process from intake and discovery through critique, handoff, and design QA.
• Bring users closer to product decisions. You will establish a sustainable approach to user research, including interviews and engagement with clinics.

What you bring:

• The design leadership experience. You have experience leading and developing product designers.
• The product design expertise. You have designed and shipped complex, workflow-heavy software where usability, accuracy, and attention to detail matter.
• The ability to evolve a design practice. You have improved how a design team operates.
• The cross-functional approach. You have worked closely with Product and Engineering teams in an agile product environment.
• The curiosity for AI-enabled design. You are comfortable exploring AI-assisted design tools.
• The adaptability. You design for the needs of the people using the product.

WELLSTAR is a leading healthcare technology company dedicated to reshaping healthcare through digital enablement. We provide a comprehensive, holistic solution for healthcare providers across Canada, with over 40% of practitioners currently using our products and services.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role.
• A virtual interview with the VP, Product Management focused on your design leadership experience.
• A final interview with the team focused on team dynamics and collaboration.

Compensation: The salary range for this position is $120-150K. The salary will be determined based on several factors, including the candidate's experience, qualifications, skills, and the needs of the organization.

WELLSTAR is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective.