Vice-President, Advisor Platform Management in Winnipeg

Location: This posting is for an existing vacancy in Wellington-Altus’s Winnipeg or Toronto office.

Our organization: Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is one of Canada’s Top Growing Companies and the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc—the top-rated investment dealer in Canada. With more than $50 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers, and their high-net-worth clients.

The opportunity: Reporting to the Senior Vice-President, Operations, the Vice President, Advisor Platform Management (VP) is the business owner responsible for the governance, performance, adoption, and continuous improvement of the firm's advisor technology ecosystem. The role ensures advisor platforms effectively support business objectives, advisor productivity, operational efficiency, regulatory requirements, and client experience expectations. Acting as the primary liaison between advisors, operations, compliance, technology teams, and external vendors, the VP establishes business priorities, governs platform enhancements, manages vendor relationships, oversees platform performance, and drives platform evolution. The role is accountable for ensuring existing advisor technology platforms remain effective, scalable, and aligned to business needs while partnering with Technology teams responsible for platform implementation and technical delivery.

Key responsibilities include:

• Advisor Platform Strategy & Governance: Own the overall business strategy, roadmap, and success metrics for existing advisor and client technology platforms. Work closely with Technology’s Product Owner and Business leaders (Operations, Compliance, Finance, IT, Regional teams) to identify future needs and pain points to drive improvements/enhancements with the vendors. Define business requirements for enhancements, integrations, and upgrades that support firm and advisor growth. Ensure consistency in processes and digital experiences across the advisor ecosystem. Balance advisor experience, operational efficiency, risk management, and business growth objectives. Track ROI and adoption metrics to demonstrate business impact.
• Vendor Relationship & Service Governance: Own strategic relationships with advisor and client platform vendors. Lead vendor governance forums, service reviews, and escalation management. Monitor vendor service performance and operational commitments. Influence vendor roadmaps and advocate for firm priorities. Coordinate issue resolution and ongoing vendor accountability.
• Platform Lifecycle Management: Govern the ongoing evolution of advisor platforms. Establish intake and prioritization processes for platform enhancements. Assess and prioritize business improvements, operational changes, and advisor requests. Evaluate platform capabilities and identify opportunities to improve advisor experience and business outcomes. Oversee implementation readiness for new platform capabilities and functionality. Ensure platform priorities align with strategic business objectives.
• Platform Configuration & Access Governance: Establish governance for platform configurations, workflows, and business rules. Oversee entitlements, user access frameworks, and permission structures. Maintain platform documentation and standards. Partner with Compliance, Operations and Technology teams to ensure appropriate controls are maintained.
• Production Issue & Enhancement Governance: Act as the business escalation point for platform-related issues. Oversee governance and prioritization of production issues and platform enhancements. Coordinate business impact assessments for platform incidents or operational issues. Ensure issues are communicated effectively to stakeholders and advisors. Track recurring issues, trends, advisor impacts, and improvement opportunities. Maintain visibility of platform risks and remediation activities.
• Integration Oversight: Define and maintain clear business requirements and priorities for integrations across advisor and client technology systems. Represent the business perspective in integration planning, ensuring solutions enable efficient advisor workflows and client experiences. Partner with IT and Data teams to ensure that execution aligns with business intent and that integration outcomes support firm goals.
• User Experience, Adoption & Communication: Partner with the Training and Advisor Enablement teams to drive adoption and effective use of advisor platforms. Provide business direction, messaging, and prioritization for training and communications related to platform updates. Collaborate on the development of user guides, FAQs, and onboarding materials to simplify platform engagement. Capture advisor feedback and partner with Training to translate insights into business-driven platform enhancements.
• Compliance & Risk Alignment: Ensure all platforms and workflows comply with internal policies, data privacy, and regulatory requirements. Support the firm’s risk management objectives by embedding controls within platform processes. Partner with Compliance and Risk teams to conduct periodic audits and strengthen governance.

Performing other duties and projects, as assigned.

The ideal candidate will possess:

• A minimum of 5 years’ experience managing advisor or client technology ecosystems in financial services.
• A degree in Business, Information Systems, or related field required.
• PM designation is an asset.
• CSC and/or CIRE exam completion preferred.
• Proven experience in vendor management, governance, and strategic platform ownership.
• Demonstrated success in driving adoption, process improvement, and business enablement through technology.
• Familiarity with service management tools such as Jira, ServiceNow, or Zendesk.
• Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Exceptional stakeholder and vendor management skills.
• Strong problem-solving and analytical capabilities.
• Skilled in communicating complex concepts to non-technical audiences.
• Collaborative and highly organized, with a bias toward action and accountability.
• Business-level understanding of APIs, integrations, and SSO concepts.
• Experience managing platform configuration and release testing.
• Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day-to-day work and long-term goals.
• An excellent attention to detail.
• Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
• Strong organizational skills.
• A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
• Strong critical thinking and written and verbal communication skills.

Compensation & Benefits: Range $150,000 - $190,000 annually. This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked. Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.

Conditions of employment: Must be legally eligible to work in Canada. Must be able to travel, anywhere in Canada, 5-20% of the time. A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment. Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application.