At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer success and drive measurable outcomes.
- Company: Join Weever, a fast-growing software company transforming data management for enterprises.
- Benefits: Flexible compensation, ownership options, comprehensive benefits, and mandatory vacation time.
- Other info: Work in a fully digital environment with great career growth opportunities.
- Why this job: Make a real impact by empowering clients and enhancing their operational efficiency.
- Qualifications: 3+ years in B2B SaaS Customer Success and experience in coaching or mentoring.
The predicted salary is between 62100 - 75900 $ per year.
Key Responsibilities
- Coach, train and guide Customer Success Representatives (CSRs) on customer communication, platform usage, and best practices to ensure consistent delivery across the team, and to ensure CSRs meet or exceed their performance goals.
- Oversee day-to-day operations, ensuring that the CSR team is focused on top strategic and tactical priorities.
- Serve as the first point of escalation for customer issues and internal coordination.
- Monitor customer account health across the team and flag and proactively act on risks, trends, and opportunities.
- Directly manage a portfolio of customer accounts, driving adoption, engagement, and ultimately ensuring customers get measurable value from Weever.
- Conduct customer check-ins, success reviews, and platform enablement sessions as needed.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Identify expansion opportunities within assigned accounts and collaborate with Sales to support commercial conversations.
- Provide feedback on common customer themes to inform product improvements and operational efficiencies.
- Collaborate cross-functionally to ensure a smooth customer experience.
- Create and document knowledge in a central repository of technical solutions to customer problems.
Skills and Experience
- 3+ years of experience in B2B SaaS Customer Success, ideally supporting enterprise or multi-site customers.
- 1+ years of experience coaching or mentoring peers, ideally in a player-coach or team lead capacity.
- Proven ability to manage complex, multi-stakeholder relationships and drive measurable business outcomes.
- Problem-solving mindset able to independently and strategically identify and communicate value-added solutions to customer challenges.
- Strong technical aptitude with the ability to configure digital workflows and translate customer requirements into platform solutions.
- Exceptional communication, facilitation, and presentation skills, with a consultative, customer-first mindset.
Bonus Points
- Familiarity with manufacturing operations, safety, quality, or maintenance programs (Lean, TPM, or ISO knowledge).
Benefits of Working at Weever
- Compensation: We offer a flexible compensation package for the right candidate with a salary + commission + bonus structure + RRSP match.
- Ownership: We offer options to our team.
- Insurance: We have a good benefits package offering dental, drugs, and other kinds of coverage.
- Vacations: Our team members must take them.
- Paperless Operations: We practice what we preach as a fully digital company.
How to Apply
Use the form below to send us your resume and cover letter. In your cover letter, please mention why you want to work for Weever and the strengths that you will bring to this position. We thank all who apply but wish to inform, only qualified candidates will be contacted. We are only accepting applications from Canada for this position at this time.
Customer Service Team Lead in Winnipeg employer: Weever
Join a rapidly growing software company in Canada that prioritizes employee development and fosters a collaborative work culture. As a Customer Success Team Lead, you'll benefit from a flexible compensation package, including salary, commission, and comprehensive benefits, while working in an environment that encourages innovation and personal growth. This is an excellent opportunity to make a meaningful impact on client success and lead a dynamic team in a thriving industry.
