At a Glance
- Tasks: Lead a dynamic team to drive innovative technical solutions for Canadian clients.
- Company: Join Cloudflare, a mission-driven tech company focused on building a better Internet.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with global teams and make a real impact in a fast-paced environment.
- Why this job: Be at the forefront of technology, influencing the future of Internet security and performance.
- Qualifications: Experience in solution engineering, leadership skills, and a passion for AI-driven innovation.
The predicted salary is between 148500 - 181500 $ per year.
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Available Locations: Canada
About the Role
The Director of Customer Engineering will partner directly with the Vice President of Sales for Canada to lead one of Cloudflare’s fastest-growing enterprise market segments. As a key member of the Canadian leadership team, this role serves as a business and technical leader accountable for technical win rates, deal quality, customer outcomes, and team effectiveness across the entire Canadian portfolio.
Responsibilities
- Drive Regional Strategy: Partner with Canadian Sales Leaders to develop and execute technical solution strategies, leveraging AI-assisted architecture platforms and automated account planning tools to design customized technical blueprints for Canadian clients.
- Lead and Scale the Team: Recruit, interview, and onboard new team members while managing overall capacity, equitable workload distribution, and optimizing team productivity through AI-driven operational tools.
- Foster Professional Growth: Develop team members’ skills, technical knowledge, and careers within Cloudflare, coaching future managers and technical leaders on leveraging automated AI workflows to eliminate manual overhead.
- Own Performance Metrics: Oversee and report on Canadian technical performance metrics-including win rates, deal quality, and team capacity-utilizing automated evaluation pipelines over foundational data layers to continuously elevate execution bars.
- Collaborate Internationally and Cross-Functionally: Swiftly identify and resolve regional issues by collaborating with global regional leads and deploying automated Customer Escalation AI Reviewers to streamline complex technical escalations.
- Influence the Product Roadmap: Represent the Canadian Customer Engineering organization at the executive level, collaborating with Product Management and Engineering teams to prioritize regional requirements and advocate for investments in serverless and AI-driven security capabilities.
- Cultivate Partner Ecosystems: Partner closely with Channel, Global Systems Integrators (GSIs), and local ecosystem partners across Canada to define joint technical strategies and scale Cloudflare’s market reach through automated solution frameworks.
Desirable Skills, Knowledge, and Experience
- Diverse Industry Background: Prior experience spanning financial consulting, software development, product management, or technical project delivery.
- Ecosystem Knowledge: Strong existing relationships or familiarity with major Canadian regional channel partners and global systems integrators.
- Advanced Technical Credibility: Hands-on familiarity with Zero Trust/SASE architectures, application security frameworks, serverless developer platforms, or modern AI development and automation environments.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
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