Administrator, Enterprise Systems

We are looking for a talented Enterprise Systems Administrator to join our growing global team at Sectigo. The Enterprise Systems Administrator will play a crucial role in enhancing our ERP systems, driving efficiency and effectiveness across the organization.

The SA will maintain users in various platforms such as Oracle NetSuite, Maxio, Workday and other platforms. The SA will need to have knowledge about audit compliancy rules affecting system administrators and documentation of tasks. The SA will monitor help desk tickets and provide service to end users on various ERP platforms, find solutions and expected outcomes, and delivery timetables. While some project management and technical administration tasks may be involved, the primary focus will be on documentation and analysis of solutions for various issues. A strong understanding of NetSuite ERP, Maxio Billing, Workday HCM is required.

Primary Responsibilities

• Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with business and project goals.
• Document detailed system specifications, including both functional and non-functional requirements.
• Create comprehensive use cases, process flows, and wireframes to illustrate system functionality and user interactions.
• Work closely with development teams to ensure accurate implementation of requirements.
• Identify and mitigate roadblocks and risks during project planning, proposing effective solutions.
• Develop and maintain UAT test cases and coordinate testing efforts.
• Communicate effectively with business leaders to align project goals and expectations.
• Monitor project progress, track deliverables, and adjust timetables as needed.
• Provide ongoing support for system enhancements and updates.
• Create and deliver training materials and sessions for end-users to ensure effective use of systems.
• Review all ERP related issues and provide solutions.

Development experience is a plus.

This is a full-time position, working in a hybrid model, and reporting to our Ottawa (Kanata) office at 1125 Innovation Drive, Kanata, ON. The targeted compensation package for this role is between CAD $110,000 and CAD $140,000 subject to internal equity and years of experience.

We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry.