At a Glance
- Tasks: Lead risk and security operations while guiding a team of Client Experience Specialists.
- Company: Join Wealthsimple, a forward-thinking financial services company based in Toronto.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on empathy and client satisfaction.
- Why this job: Make a real impact by protecting client assets and enhancing their experience.
- Qualifications: 2+ years of leadership experience and knowledge of cybersecurity and fraud prevention.
The predicted salary is between 75600 - 92400 $ per year.
Lead risk and security operations at Wealthsimple while guiding 6–12 Client Experience Specialists across complex financial-security inquiries.
Toronto-headquartered Wealthsimple offers managed investing and trading.
As Team Lead, CXO Risk and Security, you will connect Client Experience, Platform Security, and Risk Operations.
You will manage intraday risk-channel volumes, respond to fraud concerns, and develop frontline talent.
Success includes protecting client assets while maintaining empathy during difficult interactions.
Key Responsibilities
- Manage intraday risk-channel volume and operational performance targets
- Monitor threat surges and reallocate squad capacity dynamically
- Handle complex fraud, social engineering, and AML red flags
- Partner with Info Sec, Fraud Ops, and Compliance
- Conduct coaching, performance reviews, and quality calibrations
Requirements
- At least two years of formal people leadership experience
- Track record driving measurable performance improvements
- Understanding of account takeovers, KYC, AML, and cybersecurity
- Experience de-escalating distressed or adversarial clients
- French-English fluency or CSC or ACAMS certification is an asset
Bring risk operations leadership, security judgment, and client de-escalation expertise to Wealthsimple's frontline CXO team.
Risk Security Client Experience Lead in Toronto employer: Wealthsimple Inc.
Wealthsimple is an exceptional employer that fosters a collaborative and innovative work culture, making it a prime choice for Senior Software Developers looking to make a meaningful impact in the AI space. With top-tier health benefits, generous vacation policies, and a commitment to employee growth through mentorship and resource groups, Wealthsimple ensures that its team members thrive both personally and professionally. Located in Toronto, you'll be part of a diverse and talented community dedicated to building cutting-edge financial products that empower millions of Canadians.
