Support Toronto youth through digital engagement, resource navigation, and short-term coaching in an onsite Youth Coach position. Preferred shifts include daytime and evening service delivery.
WCG seeks a Youth Coach passionate about helping young people access employment, education, and career opportunities. You will provide live chat support, proactive outreach, micro-coaching, and warm referrals. The role focuses on navigation rather than caseload management or Employment Action Plans, helping youth understand services and achievable next steps.
Key Responsibilities:
- Respond to youth inquiries through live chat and support inboxes
- Explain employment pathways, resources, and next steps clearly
- Connect youth with Employment Ontario and community supports
- Document interactions accurately in relevant systems
- Apply escalation protocols for urgent or high-risk situations
Requirements:
- Experience in customer service, coaching, mentoring, or youth engagement
- Strong digital literacy across chat and web-based applications
- Excellent written communication using warm, youth-friendly language
- Ability to build trust with diverse youth populations
- Comfort working evening shifts and onsite in Toronto
Bring digital communication, empathy, and resource-navigation skills to help Toronto youth pursue employment, education, and career goals.
Youth Digital Engagement Coach in Toronto employer: WCG International Consultants Ltd.
WCG is an exceptional employer that champions the power of work, offering a remote platform engineering role that fosters innovation and collaboration. With a competitive salary, comprehensive health benefits, and a strong commitment to diversity, equity, and inclusion, employees thrive in a supportive environment that prioritizes professional growth and work-life balance. Join us to make a meaningful impact while working with cutting-edge technology in a culture that values every individual's contributions.
Contact Details:
WCG International Consultants Ltd. Recruitment Team
