At a Glance
- Tasks: Build relationships with service providers to enhance client outcomes and drive performance improvements.
- Company: Join a leading organization dedicated to creating sustainable employment opportunities across Canada.
- Benefits: Competitive salary, flexible health benefits, RRSP matching, and generous time-off policies.
- Other info: Work from home with regional travel; excellent career growth and ongoing learning opportunities.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive environment.
- Qualifications: 5+ years in strategic leadership and contract management; post-secondary education preferred.
The predicted salary is between 80000 - 85000 $ per year.
We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.
About the role
Location: Work from home office with regional travel requirements. Home office must be based within close proximity to Peel or York regions.
Travel Expectations: Regular (weekly) visits at Service Provider locations in Peel & York regions with occasional travel across the broader GTA.
Like WCG, you believe in the power of work to transform lives. As a Provider Relationship Manager, you’ll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users.
The PRM will manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards. Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan.
What you’ll do
- Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards.
- Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning.
- Take a lead role in community engagement, and integration with existing services.
- Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums.
- Provide practical advice and support to give a great quality service to the client, and maximize performance opportunities.
- Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations.
- Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met.
- Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance align with catchment priorities and requirements to meet the needs of the funder and wider social impacts.
- Ensure the operation complies with WCG’s policies relating to Information security and Data protection.
Qualifications
- Minimum 5 years combined progressive strategic leadership and contract management experience in the field of Employment Services.
- Must successfully pass a Criminal Record Check.
- Flexibility and the ability to work in different locations and travel as required.
Preferred Criteria
- A post-secondary degree or diploma in leadership or business/management.
What we offer
- Competitive salary range of $80,000 to 85,000 per year (based on full-time hours).
- Comprehensive and flexible health and dental benefits.
- RRSP Matching program of 2.5% base earnings.
- Ongoing learning and development opportunities.
- Generous time-off policies that promote work/life balance.
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork.
- The opportunity to do work that makes a difference!
Diversity, Equity, Inclusion and Belonging Matter. WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
WCG is committed to providing an accessible, barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.
Passion and Lived Experience Matter!
Provider Relationship Manager in Mississauga employer: WCG International Consultants Ltd.
WCG is an exceptional employer that champions the power of work, offering a remote platform engineering role that fosters innovation and collaboration. With a competitive salary, comprehensive health benefits, and a strong commitment to diversity, equity, and inclusion, employees thrive in a supportive environment that prioritizes professional growth and work-life balance. Join us to make a meaningful impact while working with cutting-edge technology in a culture that values every individual's contributions.
Contact Details:
WCG International Consultants Ltd. Recruitment Team
