Supervisor, National Catastrophe Response Team in Winnipeg

We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC; Moncton, NB; Dartmouth, NS.

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is estimated to be within the following range: $80,000 - $125,000. Candidates with salary expectations outside of the range are still encouraged to apply.

The Supervisor, National CAT Team, is responsible for leading the development, training and day to day operations of the National CAT Response Team to ensure optimal response to catastrophe (CAT) events and to maintain excellent customer service expectations.

Job Responsibilities

• Organize the response to CAT events.
• Build and maintain relationships with the National CAT Team and branch operations.
• Support CAT team by providing technical and operational assistance.
• Ensure adjuster productivity and quality.
• Conduct compliance reviews to ensure adherence to claim department processes and procedures.
• Assist with selection/recruitment of new candidates to work on National CAT Team.
• Develop and maintain a training program for the CAT Team including ensuring Provincial Workplace Health and Safety requirements have been met.
• Coordinate field and office work assignments for team members.
• Review and approve reserves and payments in excess of CAT Team Members level of authority.
• Collect and assess information on CAT Post Assessment Forms, and apply lessons learned for continual improvement of the CAT team.
• Remain current with property repair procedures and materials, industry trends and developments.
• Ability to supervise a remote team.
• Travel as required to CAT events and team locations.
• Perform other duties as required.

Qualifications

• 5+ years’ experience in Property claims, with CAT adjuster experience or leading a CAT team.
• Diploma/Degree in Business Administration or equivalent combination of education and experience.
• CIP designation or working towards designation is preferred.
• Excellent knowledge and experience using XactAnalysis and Xactimate.
• Strong knowledge of Word and Excel.
• Sound knowledge of Provincial Workplace Health and Safety regulations with regard to CAT adjusters.
• Excellent communication skills both written and oral.
• Strong analytical and problem solving skills with the ability to identify relationships, problems and issues.
• Strong organization skills with the ability to prioritize and reprioritize appropriately.
• Strong teamwork skills with the ability to facilitate collaboration.
• Knowledge of ClaimCenter a definite asset.
• Valid Driver’s license, with satisfactory driving record.
• Ability to travel within Canada.

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.