Direct professional services delivery at Sparkrock from Canada, owning financial performance, ERP/SaaS implementations, and a fully remote operating model. As Director of Professional Services, you will lead consultants, business analysts, and project managers across a $3–5M client portfolio. You will set delivery standards, manage customer escalations, and shape approaches around client needs. The role focuses on financial and delivery performance, team leadership, and scalable operations. Responsabilités principales:
Own budgeting, revenue forecasting, and cost management across the portfolio Oversee quality and outcomes across ERP/SaaS implementation projects Lead consultants, business analysts, and project managers Resolve senior customer escalations and protect account health Balance resources across active engagements to optimize capacity and margin Exigences:
Bachelor’s degree in business, computer science, information technology, or related field 10–15 years in professional services, project management, or technology 3–5 years in leadership or management, preferably at director level Experience managing portfolios and book-of-business revenues up to $3–5M Availability to travel 15–20% and overlap EST, CST, or PST Lead Sparkrock’s ERP/SaaS delivery organization through financial discipline, customer leadership, and scalable professional services execution.
#J-18808-Ljbffr
Director of Professional Services in Winnipeg employer: Wawanesa Insurance
GHD is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment while working on impactful projects across the Greater Toronto Area. With a strong commitment to employee growth, competitive compensation, and a focus on safety and collaboration, GHD provides a supportive atmosphere where team members can excel and contribute meaningfully to their communities.
