Business Operations Manager, Architecture & Interior Design in Toronto

Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries. Our team-oriented, collaborative approach ensures that every project is a blend of visionary design and seamless project delivery.

As a Business Operations Manager at Ware Malcomb, you will serve as a trusted partner to office and studio leadership, helping drive the success, growth, and operational excellence of the practice. You will provide strategic and day-to-day support across team management, staffing, project delivery, and business operations, ensuring the office is positioned to meet both current and future goals.

Your Role:

• Partner with the office and studio leader(s) when assessing business operations based on a sound comprehension of the office financials, project portfolio, and practice fundamentals.
• Develop an org chart and discuss future position movements, hiring needs, or staffing loans to define each org’s road map based on the office financials, skill sets, and project types.
• Vet candidates, interview, and hire in collaboration with the office and studio leader(s).
• Create the weekly forecast update and action plan to business management leadership.
• Review all proposals and pursuits in collaboration with the office and group leaders and maintain the opportunity forecast to monitor incoming work.
• Ensure project fees are competitive with market rates and the scope is achievable via work plan in Project Planner.
• Work in tandem with the regional business operations manager to reassign staff to other offices and/or assist the office/group leader for staffing adjustments.
• Review and stamp construction documents in the office.
• Review billing drafts completed by project managers and compare against forecasts prior to submitting to accounting.
• Ensure work plans in Project Planner are developed by project managers and studio leader(s) while generating proposals.
• Conduct weekly meetings with all project managers to review the Project Planner, Forecast updates, QA/QC process, project awareness reports, accounts receivable progress, client or consultant issues, and resource team status.
• Develop and monitor a strategic business plan.
• Build strong relationships with corporate enterprise team leaders to discuss project performance.
• Ensure a high level of client service that results in repeat business by implementing an effective QA/QC process for every project.
• Be a technical resource to staff and be alert for HR issues.
• Foster a strong team atmosphere with a positive attitude and good morale.
• Responsible for all training across the office including technical, processes, software, financial management, and project management.
• Attend the annual Business Management Summit and disseminate the information to office staff.
• Discuss any liability concerns on projects with office and studio leaders.

Qualifications:

• Preferred equivalent of a bachelor’s degree in architecture, interior design, or civil engineering.
• 8 years of practice experience and two years of project management experience leading successful project teams.
• Excellent communication skills.

This is a full-time, long-term position.