Senior Specialist, Operations in Mississauga

The Senior Specialist, Operations role supports the Marketplace Operations team in managing cross-border seller programs and driving operational excellence. This position is responsible for analyzing seller performance, developing reporting insights, and partnering with cross-functional stakeholders to improve key operational metrics, including returns management and customer service. The role focuses on enhancing the overall seller and customer experience across global marketplaces.

What you'll do:

• Manage and support cross-border seller programs in collaboration with internal and external stakeholders.
• Monitor seller performance and operational metrics, identify trends, and recommend process improvements.
• Analyze and resolve operational issues to ensure a seamless seller and customer experience.
• Coordinate operational readiness and execution for Remote Fulfillment across multiple marketplaces.
• Drive continuous improvement initiatives to optimize operational processes and program outcomes.

Qualifications:

• Bachelor’s Degree required.
• 1-2 years of experience in day-to-day ops/logistics management.
• Experience in Retail Merchandising, Operations, or eCommerce is an asset.
• Comfort working with Microsoft Excel and PowerPoint is an asset.

Leadership Expectations:

• Respect the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associates feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
• Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; recognizes others’ contributions and accomplishments.
• Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; demonstrates energy and positivity for own work.

Acts with Integrity:

• Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us.
• Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
• Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

• Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
• Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

• Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
• Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $64,700.00 - $88,990.00. Pay will be determined based on relevant experience.

Minimum Qualifications: Age - 16 or older.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada.