Walmart is seeking a Customer Care Quality Assurance leader in Mississauga to improve service quality, efficiency and cost-to-serve. You’ll establish quality standards, calibrations and governance, and provide visibility into performance. You will drive coaching, manage vendor performance, monitor trends, and partner with Workforce Planning and Operations to meet service levels and implement automation and AI-enabled quality monitoring.
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Contact Center QA & Ops Lead in Mississauga employer: Walmart Inc.
Walmart Canada is an exceptional employer that prioritizes a supportive work culture and employee growth opportunities. Located in Laval, QC, we offer competitive wages starting at $18.75 per hour, along with comprehensive training programs and the chance to engage in community-focused initiatives. Join us to be part of a team that values customer service excellence and fosters a welcoming environment for both employees and customers alike.
