Lead eCommerce customer experience strategy at Walmart, focusing on Net Promoter Score and Perfect Order performance. This role is based in Mississauga, Ontario. The Senior Manager, Program Management establishes performance frameworks for eCommerce NPS and Perfect Order. You will manage KPIs, reporting, root-cause analysis, and improvement plans across the end-to-end order journey. The role translates insights into actions, priorities, recommendations, and measurable customer experience improvements. Key Responsibilities:
Establish eCommerce NPS and Perfect Order performance frameworks Manage KPIs, reporting, root-cause analysis, and improvement plans Lead reviews identifying customer pain points and operational gaps Translate insights into actions, priorities, and recommendations Track cross-functional corrective actions and measurable improvements Requirements:
Experience managing eCommerce customer experience performance Ability to analyze KPIs, trends, and root causes Ability to collaborate across Operations, Product, and Technology Ability to establish ownership and track progress Commitment to Walmart values, integrity, and compliance Apply program management, performance analytics, and cross-functional leadership to improve Walmart’s eCommerce customer experience in Mississauga.
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Senior eCommerce Customer Experience Manager in Mississauga employer: Walmart Canada
Walmart Canada is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture where respect, integrity, and collaboration are at the forefront. Located in Mississauga, ON, this role as Manager, Business Development not only provides competitive compensation but also fosters a sense of belonging and encourages innovation, making it an ideal place for individuals seeking meaningful and rewarding careers. With a commitment to continuous learning and a focus on customer satisfaction, Walmart Canada empowers its associates to thrive and make a positive impact in their communities.
