At a Glance
- Tasks: Lead quality assurance initiatives to enhance customer service and operational efficiency.
- Company: Join Walmart, a leader in retail innovation and customer care.
- Benefits: Competitive pay, health benefits, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on growth and innovation.
- Why this job: Make a real difference in customer experience while working with cutting-edge technology.
- Qualifications: Experience in quality assurance and strong leadership skills required.
The predicted salary is between 103500 - 126500 $ per year.
Walmart is seeking a Customer Care Quality Assurance leader in Mississauga to improve service quality, efficiency and cost-to-serve.
You’ll establish quality standards, calibrations and governance, and provide visibility into performance.
You will drive coaching, manage vendor performance, monitor trends, and partner with Workforce Planning and Operations to meet service levels and implement automation and AI-enabled quality monitoring.
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Contact Center QA & Ops Lead in Mississauga employer: Walmar
Walmart Canada is an exceptional employer that prioritizes employee growth and development, offering a collaborative work culture where diverse perspectives are valued. Located in Mississauga, this role as Senior Manager, Supply Chain Management provides opportunities to lead innovative supply chain strategies while enjoying competitive compensation and benefits. With a commitment to integrity and community impact, Walmart fosters an environment where associates can thrive and contribute meaningfully to both the company and their local communities.
