Senior Manager, Walmart Services in Mississauga

The Senior Manager, Walmart Services is responsible for leading Walmart Canada's on-demand third-party platform business, driving eCommerce growth through strategic partnerships, commercial initiatives, and operational excellence. This role oversees relationships with key external partners, including Instacart, Uber, and DoorDash, and collaborates cross-functionally to accelerate sales growth, improve profitability, and enhance the customer experience across the on-demand ecosystem.

This position provides people leadership, coaching, and development for a team of associates, fostering a high-performance culture and building organizational capability.

The Senior Manager is accountable for developing and executing strategies that drive the growth and profitability of Walmart Canada's on-demand third-party platform business. This role manages relationships with strategic partners, identifying opportunities to expand customer reach, increase sales, improve business economics, and enhance the overall customer experience.

The position leads the development and execution of joint business plans with platform partners, leveraging technology enhancements, marketing and promotional programs, assortment strategies, and operational improvements to achieve business objectives. The Senior Manager is responsible for monitoring business performance, identifying growth opportunities, and influencing partner roadmaps to unlock new capabilities that support Walmart Canada's eCommerce strategy.

Working closely with internal stakeholders across Operations, Marketing, Product, Finance, Merchandising, and Digital teams, the Senior Manager aligns priorities, evaluates opportunities, and delivers initiatives that drive customer acquisition, retention, and profitability. This role serves as a key connector between internal teams and external partners, ensuring effective collaboration, clear communication, and successful execution of strategic initiatives.

Additionally, the Senior Manager identifies and evaluates emerging trends within the on-demand commerce and last-mile delivery landscape, assessing market developments, competitive dynamics, and evolving customer expectations. The role is responsible for translating insights into actionable recommendations that support long-term business growth and strengthen Walmart Canada's competitive position.

The position requires strong strategic thinking, relationship management, people leadership, analytical, and commercial leadership skills. The Senior Manager must be comfortable operating in a highly cross-functional environment, influencing without direct authority, managing complex partner relationships, developing talent, and balancing customer, operational, and financial priorities within a fast-paced omnichannel ecosystem.

The Senior Manager is responsible for leading, coaching, and developing a team of associates, providing clear direction, ongoing feedback, and growth opportunities. This role fosters an inclusive, high-performance culture focused on accountability, collaboration, and continuous improvement. The Senior Manager supports talent development through succession planning, capability building, performance management, and career coaching, while empowering associates to deliver business results and achieve their professional goals.

Minimum Qualifications

• Demonstrated experience managing strategic partnerships, business development, eCommerce, digital commerce, or marketplace businesses.
• Experience leading cross-functional initiatives and influencing stakeholders across multiple business functions.
• Strong analytical, commercial, and financial acumen with the ability to translate data into actionable business decisions.
• Proven ability to lead, coach, and develop high-performing teams.
• Exceptional communication, negotiation, and relationship management skills.
• Ability to thrive in a fast-paced, matrixed environment and manage multiple competing priorities.

Preferred Qualifications

• Experience working with third-party delivery platforms, digital marketplaces, or on-demand commerce ecosystems.
• Knowledge of retail, eCommerce, omnichannel operations, or last-mile delivery models.
• Experience leading large-scale strategic initiatives and delivering measurable business outcomes.
• Passion for customer experience, innovation, and driving growth through partnerships and technology.

Leadership Expectations

• Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
• Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us.
• Serve our Customers: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset.
• Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.