Support customer orders, quotations, and vendor pricing with W.W. Grainger, using strong communication and problem-solving skills in an inside service role.
This Inside Customer Service Representative position handles requests from customers and WFS Account Managers. You will pursue special contract pricing, manage follow-ups, and apply billing and freight instructions. The role also requires independent work, timely organization, and commitment to exceptional service.
Key Responsibilities:
- Process orders and prepare customer quotations
- Seek special contract pricing from vendors
- Follow billing and inbound freight instructions
- Review reports and make necessary inquiries
- Support WFS Quality Management System activities
Requirements:
- Minimum one to two years customer service experience
- Strong work ethic and personal commitment
- Ability to work independently and collaboratively
- Effective communication and relationship-building skills
- Strong time management and deadline discipline
Bring organized follow-through, vendor coordination, and customer-focused communication to W.W. Grainger's inside service operations.
Inside Sales Support Customer Service in Windsor employer: W.W. Grainger, Inc.
W.W. Grainger, Inc. offers competitive compensation packages, including base salaries and performance-based incentives, which reflect the company's commitment to rewarding employee contributions. The company fosters a purpose-driven culture that emphasizes exceptional customer service and strong relationships, providing employees with opportunities for professional growth and development. With a focus on innovative technology and deep customer expertise, Grainger supports its workforce in delivering value-added solutions to over 4.6 million customers worldwide.
