Staff Incident Response Engineer

Location: Remote

Salary: $109,400 – $191,500

Quality of life

• Paid parental leave
• Equity
• Retirement match

Eligibility: Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. This role may require security clearance in the future. Employment is contingent upon successful completion and maintenance of the required screening.

Rotational and Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays as the team provides 24x7 operational support.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Key Responsibilities

• Monitor the tools and systems that defend ServiceNow’s production and regulated environments, and correlate seemingly unrelated events.
• Lead response to incidents affecting our customers, and track incidents to closure across functional teams.
• Respond to account-level threats and attacks against our customer environments.
• Produce post-incident reports, forensic reports, and remediation plans.
• Support audits, compliance requirements, and regulatory investigations.
• Build and maintain incident response playbooks, handbooks, and cybersecurity standards.
• Maintain secure configuration baselines for devices under direct control (security tools) and those that aren’t (workstations, servers, network devices), and analyze vulnerabilities using that data.
• Serve as an escalation point and participate in the on-call rotation, including after-hours and weekends that might be out of standard business hours.
• Assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall security posture.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 6+ years related experience or equivalent combination of education and experience.
• Automation knowledge (Python, bash scripting) and experience hardening Linux, Windows, or Mac systems.
• Background working with data logging applications (e.g. Splunk).
• Knowledge of vulnerability scanning tools (Qualys, Nessus).
• A defensive security mindset.
• Ability to explain complex issues to executives and customers.
• GSEC, GCIH, CEH, GCIA or CISSP certifications are a plus.

Requirements:

• 7 to 10+ years of related experience, or an equivalent mix of education and experience.
• Experience working in Canadian regulated markets, such as financial services or public sector is highly desirable.
• Deep understanding of Security Operations Center and Security incident response protocols and procedures.
• Extensive experience in incident response, digital forensics, threat hunting, and threat intelligence.
• Solid networking foundation, including TCP/IP and core protocols.
• Experience with SIEM platforms such as Splunk, plus EDR and SOAR tools.
• Ability to analyze event and system logs, perform host and memory forensics (including live response) on Windows, macOS, and/or Linux, and examine malware.
• Experience writing internal playbooks, handbooks, and incident response frameworks.
• Knowledge of attack vectors, threat tactics, and attacker techniques.
• Knowledge of cloud security concepts and experience in AWS, Azure, or GCP.
• Coding or scripting experience in one or more general-purpose languages.
• Working knowledge of Canadian regulatory requirements for financial services and public sector clients.
• Excellent written and verbal communication, including the ability to explain incidents to executives and customers.
• Willingness to work weekend and after-hours shifts for responding to priority incidents in a timely manner.

Nice to have:

• GCIH, GCFA, GCIA, GMON, GSEC, CISSP, or CEH certifications, and ServiceNow platform knowledge are a plus.

For positions in this location, we offer a base pay of $109,400 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.