Exciting role for a Bilingual Technical Support Specialist at Jonas Software! Provide assistance in both English and French to enhance customer satisfaction through a hybrid work model.
As a Tier 1 Bilingual Support Specialist, you'll engage directly with customers to troubleshoot and resolve technical issues. This position requires fluency in English and French, as you'll use your skills to deliver a consistent, high-quality experience. Your expertise in SaaS support operations and customer service will drive efficient issue resolution.
Key Responsibilities:
- Provide technical support via phone, email, and chat
- Troubleshoot configuration errors and access issues
- Gather detailed information for accurate ticket categorization
- Offer step-by-step guidance and basic product education
- Follow up with customers to ensure satisfaction
Requirements:
- Fluent in English and French
- Minimum 2 years in SaaS technical support
- Familiarity with support ticketing systems
- Understanding of databases and Linux environments
- Excellent communication skills with customer-first mindset
Leverage your bilingual capabilities to enhance user experience at Jonas Software.
Hybrid Bilingual Technical Support Specialist in Amos employer: Volanté Systems
Jonas Software is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in North York. With a commitment to professional growth, employees benefit from ongoing training and development opportunities while working in a hybrid environment that promotes work-life balance. Joining Jonas means being part of a global leader in enterprise management software, where your contributions directly impact customer satisfaction across diverse industries.
