At a Glance
- Tasks: Lead innovative service design projects and enhance user experiences through human-centred design.
- Company: VLink Inc, a forward-thinking company focused on digital transformation.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to innovation and positive change.
- Why this job: Make a real difference in public sector services while working on exciting design challenges.
- Qualifications: Experience in service design and a passion for improving user experiences.
The predicted salary is between 130230 - 159170 $ per year.
City, State: Edmonton, AB/Remote role
Duration: Contract
Responsibilities:
- The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.
- Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities.
- Integration of human-centred design methods into program review and digital transformation projects.
- Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
- Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.
- Based on user and GoA needs, goals, priorities, and opportunities, a plan for and delivery of:
- user and behavioral field research;
- co-design workshops;
- prototype design and testing;
- concept testing, journey map and service blueprint development, process mapping.
- Service prototyping.
- A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.
- A plan for the integration of specific design and development work into the overall service experience and measurement of results.
- Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
- A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.
Qualifications: No explicit qualifications provided in the description.
Senior Service Designer in Calgary employer: VLink Inc
VLink Inc is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the role of Service Designer in Edmonton, AB. Employees benefit from flexible remote work options, opportunities for professional growth through hands-on projects, and a commitment to integrating human-centred design into impactful public sector initiatives. The company values employee input and creativity, making it a rewarding place for those looking to make a meaningful difference in service delivery.
We think you need these skills to ace Senior Service Designer in Calgary
Human-Centred Design
Prototyping
Change Management
User Experience Analysis
Co-Design Workshops
Journey Mapping
Service Blueprint Development
