At a Glance
- Tasks: Elevate patient experience through personalized consultations and effective communication.
- Company: Join LASIK MD, a leader in vision care with a focus on patient satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with training opportunities across the GTA.
- Why this job: Make a real difference in patients' lives while enhancing your customer service skills.
- Qualifications: Customer service experience and strong organizational skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
Elevate patient experience at LASIK MD as a Patient Engagement & Retention Specialist in a hybrid role based in Downtown Toronto.
Engage with patients through personalized consultations to ensure their vision care journey is smooth and informative.
At LASIK MD, you will play an essential role in communicating treatment options and managing queries to provide clarity and satisfaction.
Your customer service expertise will help in building trust with patients, and your proficiency with technology will aid in efficient information management throughout their journey.
Key Responsibilities
- Present treatment options through meetings
- Offer accurate surgery and pricing information
- Respond to and resolve patient inquiries promptly
- Build strong rapport through personalized consultations
- Utilize EMR and tracking systems for patient management
Requirements
- Passion for customer engagement in the medical field
- Background in customer service or related areas
- Experience as an account manager or in sales preferred
- Strong organizational and prioritization abilities
- Must travel for training in the GTA area
Enhance the patient journey at LASIK MD with your dedication to exceptional service and clear communication.
Patient Engagement & Retention Specialist in Toronto employer: Vision Canada
Groupe Vision is an exceptional employer that prioritizes employee well-being and professional growth, offering a flexible work schedule and a supportive culture recognized by the Great Place to Work® certification. With generous vacation time, comprehensive benefits including telemedicine and wellness programs, and opportunities for free refractive surgery, employees can thrive both personally and professionally while contributing to a leading vision care provider in North America.
