At a Glance
- Tasks: Lead impactful digital performance projects for Visa's clients across North America.
- Company: Join Visa, a global leader in payments technology.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client success.
- Why this job: Make a real difference in the digital transformation of businesses worldwide.
- Qualifications: 5+ years of experience in consulting or analytics with strong analytical skills.
The predicted salary is between 162315 - 198385 $ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
Visa Consulting and Analytics (VCA) drives tangible, impactful results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. We apply deep industry and specialized expertise to help clients address their key business priorities, drive growth and improve profitability.
The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments, and risk management. The VCA team is looking for a Manager to join our Digital Performance consulting practice and play a role in developing high impact projects for Visa's clients in the North America region.
The potential candidate will be responsible for delivering and implementing projects and solutions with Issuers, Merchants, and Co-Brand Partners. This person will develop initiatives to promote sustainable and profitable growth through advanced digital transformation & innovative analytics. Potential engagements could include:
- Digital customer experience assessments
- AI Strategy
- Search Engine Optimization (SEO)
- Answer Engine Optimization (AEO)
- Program launch
- Digital customer acquisition
- Customer and merchant life cycle optimization
- Retention enhancement
- Benchmark analysis
- Profitability enhancement
Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges, with a particular focus on digital related engagements. Build solutions and actionable insights that will help clients grow and achieve their objectives. Partner with peers in other functional areas (e.g., merchant sales and solutions, marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa's resources.
Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments with a specific focus on digital. Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients. Build scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice.
Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions. Candidates must be able to develop strong working relationships with external clients and across the Visa organization. This is an individual contributor role, reporting into a Senior Director within VCA. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Preferred Qualifications
- 6 or more years of relevant work experience with a Bachelor's Degree or at least 4 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
- Strong analytical skills, with demonstrated intellectual and analytical rigor
- Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently
- Relevant experience at a consulting firm, analytics firm, software development firm, or digital agency
- Experience working with financial indicators to measure business performance
- Experience with advanced analytics & coding tools (PowerBI, python, etc)
- Experience in developing & utilizing LLM tools to enhance productivity, including building LLM-driven agents & models
- Experience in Answer Engine Optimization, including the building and use of custom tools
- Knowledge of web analytics & digital measurement tools (Adobe, Google, etc)
- Knowledge and understanding of banking operations and payments, including products and services, digital customer experience, marketing
Manager, Digital Performance Consulting in Toronto employer: Visa
At Visa, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the vibrant city of Toronto, our hybrid work model allows for flexibility while ensuring that employees can engage directly with their teams. With a strong focus on professional development, we provide ample opportunities for growth and advancement, making it a rewarding place to build a meaningful career in the payments technology industry.
