Job Requirements Job Title: Senior Pega Smart Dispute Developer
Location: PCS CA~TORONTO
Years of Experience: 7-10 Years
Job Summary: We are seeking a Senior Pega Smart Dispute Developer with 7 years of hands-on experience to design, build, and maintain enterprise dispute and fraud processing applications using Pega PRPC and the Pega Smart Dispute framework.
Responsibilities
Design, configure, and enhance Pega case structures, workflows, business rules, data transforms, and user interfaces for debit/credit card disputes.
Implement and manage REST/SOAP API integrations connecting Pega with core banking engines, payment processors, and card networks (Visa/Mastercard/Amex).
Analyze complex business requirements and translate them into scalable, guardrail-compliant Pega solutions.
Diagnose and resolve production issues, perform root cause analysis (RCA), and conduct performance tuning using Pega Tracer, Clipboard, PAL, and Splunk.
Collaborate with business analysts, cross-functional engineering teams, and QA in an Agile environment to ensure end-to-end delivery quality.
Mandatory Skills
Pega PRPC (8.x) & Smart Dispute Framework - Expert (hands-on with Smart Dispute)
Core Pega Artifacts (Flows, Case Management, Decision Rules, Data Pages) - Expert
Integrations (REST/SOAP APIs, Service/Connect Rules) - Advanced
Pega Diagnostic & Troubleshooting Tools (Tracer, Clipboard, PAL) - Advanced
Preferred Skills
Payment Card Processing, Chargebacks, and Fraud Rules - Banking & Financial Services domain knowledge
SQL - Relational Databases & SQL (Oracle / PostgreSQL)
Core Java - Core Java, Unix/Linux shell scripting, and web technologies (HTML/CSS/JavaScript)
Qualifications Must possess a strong understanding of Pega Smart Dispute and related technologies, with a proven track record in delivering high-quality solutions in a fast-paced environment.
Work Experience 7-10Years
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