Job Summary
We are seeking a Senior QA Analyst with over 7 years of experience in quality assurance, specializing in testing Pega Smart Dispute applications and credit/debit card dispute resolution workflows. The ideal candidate will be responsible for end-to-end test execution, functional validation, and payment network compliance across complex dispute and chargeback lifecycles. Job Requirements
Job Title: Senior QA Analyst Location: PCS CA~TORONTO Years of Experience: 7-10 Years Responsibilities
Design, develop, and execute comprehensive test plans, test scenarios, and test scripts for Pega Smart Dispute implementations. Validate complex dispute case management workflows, rule evaluations, accounting entries, and card network compliance (Visa, Mastercard, Amex). Perform backend and integration testing using REST/SOAP APIs to verify data flow between Pega, core banking systems, and payment processors. Identify, document, track, and verify software defects using defect management tools like Jira or HP ALM. Collaborate with Pega developers, business analysts, and product owners in an Agile environment to ensure requirement coverage and issue resolution. Mandatory Skills
Pega Smart Dispute & Fraud Framework Testing Payment Processing & Chargeback Domain Knowledge Hands-on experience with RESTful API development and batch file-based interfaces Software Test Execution & Defect Management (Jira, ALM, Azure DevOps) SQL & Database Validation Preferred Skills
Basic familiarity with Git, CI/CD pipelines, and GitHub Copilot for defect investigation Familiarity with Test Automation frameworks (Selenium, Tosca, or Pega Scenario Testing) Qualifications
Must possess a strong understanding of QA methodologies and best practices, with a proven track record in the financial services domain, particularly in dispute resolution processes.
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