Support Toronto users onsite with Windows 11, Microsoft 365, and hands-on desktop troubleshooting across office and laboratory environments.
The IT Specialist provides end-to-end deskside support and serves as a service desk escalation point across locations. Reporting to the End User Services Manager, this role supports business and laboratory computing environments. Work includes onboarding, device lifecycle management, AV support, documentation, and ticket coordination.
Key Responsibilities:
- Provide onsite desktop and service desk support
- Build, image, encrypt, maintain, and upgrade devices
- Track inventory and update CMDB records
- Troubleshoot hardware, software, network, and AV issues
- Support tickets, escalations, SLAs, incidents, and outages
Requirements:
- Three or more years of hands-on desktop support experience
- Windows 11 and Microsoft 365 support experience
- Experience with productivity and laboratory software
- Relevant certification, degree, education, training, or experience
- CompTIA A+, MCP, or MCSA preferred
Bring onsite troubleshooting, Microsoft 365 support, device management, and service desk escalation expertise to Toronto users.
Toronto IT Desktop Support Specialist employer: Vinebrook Technology, Inc.
As an Information Technology Support Specialist at our Toronto office, you'll be part of a dynamic team that values collaboration and innovation in a supportive work environment. We offer competitive benefits, opportunities for professional growth, and a culture that encourages continuous learning and improvement. With a focus on employee well-being and a commitment to excellence, we ensure that our team members thrive both personally and professionally while making a meaningful impact in the biotechnology and pharmaceutical sectors.
Contact Details:
Vinebrook Technology, Inc. Recruitment Team
