At a Glance
- Tasks: Provide advanced technical support and mentor junior team members.
- Company: Join Vidir Solutions, a family-oriented company that values growth and community.
- Benefits: Enjoy flexible work options, competitive pay, and unique perks like event tickets and mental health support.
- Other info: Experience a supportive culture focused on personal and professional growth.
- Why this job: Make a real impact by helping customers solve complex issues in automation.
- Qualifications: 2+ years in customer service with strong troubleshooting skills; mechanical knowledge is key.
The predicted salary is between 49500 - 60500 $ per year.
Vidir Solutions Inc. is about more than just being an employee; we work hard and genuinely care about others while we do it. We encourage continuous growth, diversity, and lifting others up. Our mission is to “Make the world’s products safely accessible”. We are looking for caring, curious, creative individuals, who are continuously growing to join our team of Vidir Heroes.
As a Technical Support Specialist – 2, you will provide advanced technical support to customers and work closely with the Technical Support team to resolve complex issues, strengthen support processes, and help mentor Technical Support Specialist – 1 team members. This role plays an important part in maintaining strong customer satisfaction and ensuring technical issues are resolved efficiently and professionally.
Responsibilities:
- Customer Service Experience – Prior experience in a customer-facing role is strongly preferred. You should be comfortable communicating with a wide range of customers and managing expectations professionally, especially in a support or service environment.
- Troubleshooting Experience (Non-IT) – Hands-on experience diagnosing and resolving mechanical and electrical issues related to HMI (Human-Machine Interface) systems and machine components. This role does not involve IT support or computer network troubleshooting.
- ERP System Knowledge – Experience using Enterprise Resource Planning (ERP) software, such as SAP, Microsoft Dynamics, or similar, is an asset.
- Strong Communication Skills – Excellent verbal and written communication skills are essential.
- Computer Literacy – Proficiency in using standard office software, including Outlook, Word, and Excel, and the ability to learn and adapt to new programs quickly is essential for success in this role.
Qualifications:
- 2+ years of previous support or customer service experience in industrial automation, vertical storage systems, or a related field; 5+ years is preferred.
- Strong technical, analytical, and problem-solving skills, particularly in industrial automation systems.
- Valid Class 5 Driver’s License and valid Canadian passport with the ability to travel internationally.
- Relevant vocational or skilled trades experience, including but not limited to electrical, welding, or metal fabrication.
- Industrial Mechanic Millwright certification, Automation Technician certification, or equivalent credentials are considered assets.
Occasional travel to customer sites is required to provide onsite technical support or perform repairs.
At Vidir, we truly care about your family and well-being. We encourage open conversations about work/life balance and offer flexible options to support you. Our benefits include a 95% maternity leave top-up for up to seventeen weeks and up to $1,000 annually for mental health practitioner coverage.
Technical Support Specialist Level 2 in Winnipeg employer: Vidir Solutions Inc.
At Vidir Solutions Inc., we pride ourselves on being more than just an employer; we foster a family culture that prioritizes continuous growth, diversity, and community support. As one of Manitoba’s Top Employers, we offer exceptional benefits including a generous maternity leave top-up, mental health coverage, and engaging family-friendly events, all while providing opportunities for innovation and career advancement in a serene location that allows you to enjoy nature without the stress of city life.
