Advanced technical support in Arborg, Manitoba demands mechanical troubleshooting and clear customer communication for industrial automation systems. Occasional customer-site travel is required.
As a Level 2 Technical Support Specialist at Vidir Solutions Inc., you will resolve complex customer issues and strengthen support processes. You will work with the Technical Support team, mentor Level 1 specialists, and maintain professional, efficient service. The work focuses on machinery, HMI systems, and physical machine components rather than IT networks.
Key Responsibilities:
- Provide advanced technical support to customers
- Diagnose mechanical and electrical HMI issues
- Resolve complex machine component problems
- Strengthen technical support processes
- Mentor Technical Support Specialist Level 1 members
Requirements:
- Two or more years of support experience
- Industrial automation troubleshooting experience
- Strong analytical and problem-solving skills
- Class 5 license and Canadian passport
- Ability to travel internationally when needed
Bring industrial automation troubleshooting, customer service, and technical communication skills to Vidir's Arborg support team.
Technical Support Specialist Industrial Automation in Winnipeg employer: Vidir Solutions Inc.
At Vidir Solutions Inc., we pride ourselves on being more than just an employer; we foster a family culture that prioritizes continuous growth, diversity, and community support. As one of Manitoba’s Top Employers, we offer exceptional benefits including a generous maternity leave top-up, mental health coverage, and engaging family-friendly events, all while providing opportunities for innovation and career advancement in a serene location that allows you to enjoy nature without the stress of city life.
