Support Vidir customers with mechanical and electrical equipment through hands-on service coordination, call triage, and accurate ERP documentation. This customer-facing position is not IT helpdesk support.
As a Level 1 Technical Support Specialist, you will provide first-contact support after vertical storage system installation. You will manage service workflows, guide customers through existing troubleshooting materials, and escalate complex issues. Success requires customer service experience, strong communication, computer literacy, and careful administration.
Key Responsibilities:
- Serve as the first contact for customer support inquiries
- Triage calls and resolve issues within available guidance
- Escalate complex issues to Level 2 specialists
- Schedule service and coordinate with service partners
- Document requests, updates, interactions, and invoicing information
Requirements:
- Prior customer-facing support or service experience preferred
- Experience with ERP software such as Syteline, SAP, or Dynamics
- Accurate data entry and detailed record keeping
- Excellent verbal and written communication skills
- Proficiency with Outlook, Word, Excel, and new programs
Bring customer service, technical troubleshooting coordination, and ERP workflow skills to Vidir's Level 1 support team.
Customer-Facing Technical Support Specialist employer: Vidir Solutions Inc.
At Vidir Solutions Inc., we pride ourselves on being more than just an employer; we foster a family culture that prioritizes continuous growth, diversity, and community support. As one of Manitoba’s Top Employers, we offer exceptional benefits including a generous maternity leave top-up, mental health coverage, and engaging family-friendly events, all while providing opportunities for innovation and career advancement in a serene location that allows you to enjoy nature without the stress of city life.
