At a Glance
- Tasks: Lead a team to create amazing customer experiences and drive sales.
- Company: Join the iconic Victoria’s Secret brand with a focus on values and teamwork.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Other info: Dynamic work environment with a focus on coaching and development.
- Why this job: Be a key player in shaping the brand experience and making an impact.
- Qualifications: Leadership skills and a passion for retail and customer service.
The predicted salary is between 36000 - 44000 $ per year.
A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.
Key Responsibilities
- The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business.
- They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives.
- Specifically, the Victoria’s Secret Manager owns:
- Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions.
- Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience.
- Category-level performance insights, leveraging company tools and reports.
- Sales floor and fitting room standards (if applicable).
- Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager.
- Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates.
- This role is present in higher volume or more complex environments and leads the performance and direction of the business.
Store Leadership Expectations
- Leading and demonstrating company values.
- Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
- Coaching & development of associates.
- Executing Daily Work Force Management actions to manage labor hours.
- Maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless execution.
- Leading and modeling behaviors that link to leadership competencies.
- Demonstrating and leading company policy and procedures.
- Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing.
VS Manager in Calgary employer: Victoria’s Secret & Co.
Victoria's Secret & Co in Vancouver is an exceptional employer that prioritizes employee growth and development within a dynamic retail environment. With a strong focus on teamwork and collaboration, associates are empowered to excel through comprehensive coaching and support, ensuring a fulfilling career path. The vibrant culture and commitment to excellence make this location not just a job, but a rewarding experience for those passionate about delivering outstanding customer service.
