At a Glance
- Tasks: Shape customer experiences through empathetic service and urgent support in veterinary emergency medicine.
- Company: Join a passionate team at VEG dedicated to caring for pets and their owners.
- Benefits: Flexible hours, competitive pay, and the chance to make a difference in pet care.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be the voice of compassion for pets and their families during critical moments.
- Qualifications: Two years of customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 $ per year.
Shape customer experiences at VEG through empathetic service, accurate communication, and urgent support in veterinary emergency medicine.
You will work directly with people and pets.
As a Customer Experience Coordinator, you will define service before, during, and after each VEG visit.
The role requires two or more years of customer service experience, advanced computer and practice management software knowledge, and strong communication.
You will coordinate calls, emails, texts, payments, follow-up, and customer needs while supporting seamless care.
Key Responsibilities
- Greet customers warmly in person, by phone, or online
- Route urgent medical calls quickly to doctors
- Record customer communications and details accurately
- Resolve concerns empathetically and anticipate potential issues
- Update nursing teams and doctors on customer needs
Requirements
- Two or more years of customer service experience
- Advanced computer and practice management software knowledge
- Strong communication, organization, and attention to detail
- Ability to multitask in high stakes environments
- Availability for rotating nights, weekends, and holidays
Bring empathetic communication, organization, and customer service expertise to support people, pets, and emergency care at VEG.
Veterinary Emergency Customer Experience Coordinator in Toronto employer: veterinaryemergencygroupst
Veterinary Emergency Group (VEG) offers a unique work environment that emphasizes mentorship and professional growth in veterinary emergency medicine. Employees, referred to as VEGgies, benefit from ongoing education programs, a supportive culture, and opportunities for career advancement. The company is dedicated to providing exceptional care for pets and their owners, fostering a sense of value and belonging among its staff.
Contact Details:
veterinaryemergencygroupst Recruitment Team
