Shape exceptional customer experiences at VEG by combining empathetic communication with organized support across veterinary emergency visits. This customer-facing role serves people and pets during urgent moments.
As a Customer Experience Coordinator, you define service before, during, and after each visit. You greet customers across channels, coordinate communications, support care teams, and provide compassionate guidance. The position requires customer service experience, emotional intelligence, attention to detail, and comfort in high-stakes environments. You will work with doctors, nurses, customers, and pets while protecting confidential information and processing payments accurately.
Key Responsibilities:
- Greet customers warmly in person, by phone, and online
- Route urgent medical calls to doctors quickly
- Record calls, emails, and texts accurately
- Resolve concerns and anticipate customer needs
- Follow up after visits regarding pets' care
Requirements:
- Two or more years of customer service experience
- Advanced computer and practice management software knowledge
- Strong organization, communication, and multitasking abilities
- High emotional intelligence and adaptability
- Availability for rotating nights, weekends, and holidays
Bring empathy, precision, and customer service expertise to veterinary emergency experiences at VEG for people and their pets.
Veterinary Emergency Customer Experience Coordinator in Toronto employer: Veterinary Emergency Group (VEG)
Veterinary Emergency Group (VEG) is an exceptional employer for those passionate about emergency veterinary care, offering a dynamic work environment in Canada that prioritizes compassionate patient care and teamwork. With 24/7 operations, employees benefit from continuous learning opportunities, mentorship, and exposure to diverse cases, including exotics, fostering both professional growth and job satisfaction. Join a collaborative team where your contributions are valued, and make a meaningful impact in the lives of animals and their owners.
Contact Details:
Veterinary Emergency Group (VEG) Recruitment Team
