Provide polished phone support remotely for Veta Virtual, using empathy and strong English communication during scheduled Eastern Time shifts.
Veta Virtual is hiring a Customer Service Representative for its call center team. You will represent diverse businesses and professionals by answering inbound calls, understanding caller needs, and delivering accurate messages. The work also includes appointments, call transfers, and client-focused communication.
Key Responsibilities:
- Manage inbound calls professionally for diverse businesses
- Address caller needs with empathy and professionalism
- Take accurate messages and deliver them promptly
- Book appointments using scheduling tools
- Transfer calls efficiently while following established protocols
Requirements:
- Two to three years of similar experience
- Exceptional spoken and written English communication
- Outgoing, energetic, positive, responsible personality
- Quick learning ability and familiarity with AI tools
- Minimum typing speed of 50 WPM
Bring dependable phone support, appointment scheduling, and client communication skills to Veta Virtual's remote customer service team.
Remote Customer Service Representative in Ottawa employer: Veta Virtual Inc.
At Veta Virtual, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our remote team enjoys flexible working hours, competitive compensation, and opportunities for professional growth in the rapidly evolving fintech sector. Join us to make a meaningful impact in the world of secure financial software while enjoying the benefits of a supportive environment that values your contributions.
