Service Manager in Waterloo

Our purpose is simple: To enrich the lives of our partners.

Ventri Door Technologies is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the Operations team, and as a new Ventri family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

The Service Manager will lead the Service Technicians for the branch and will work as a team with the sister branches.

WHAT YOU WILL DO

• Exceed customers' expectations by providing timely, reliable, and professional service to become the point of contact for London and surrounding area.
• Maintain regular contact with existing customers to ensure realization of customers' expectations.
• Oversee the scheduling functions of all Door Technicians by coordinating work, resolving scheduling conflicts, and ensuring that the department is adequately always covered.
• Field incoming customer inquiries for preventive maintenance, repairs, and new installations.
• Provide customers with new quotes for overhead door and automatic door related products.
• Schedule all assigned training sessions and confirm they are completed promptly.
• Oversee the accuracy and submission of technician hours for payroll processing.
• Daily review of all work-in-progress by coordinating and rescheduling jobs and collaborating with the team to correct any issues with closing orders.
• Develop and nurture strong working relationships within the Ventri team and our customers.
• WHAT YOU NEED
• 2-3 years of scheduling or dispatch experience, preferably with experience working within a door and access control environment.
• Must be a motivated self-starter; able to work with limited supervision.
• Experience working with customers and showcasing excellent written and spoken communication skills.
• Experience working with a team in a fast-paced environment.
• Highly organized and efficient at maintaining tasks and priorities, while displaying flexibility during times of change
• Strong desire for personal improvement and growth.
• Strong interpersonal skills; deals with conflict effectively.
• Experience in any of the following *an asset
• Overhead doors and docks
• Automatic doors and controls
• Access control and cameras
• Gates

WHAT WE OFFER

• Competitive wages
• Comprehensive Benefits Package
• RRSP Program
• Profit Sharing Program
• Dialogue Health Care: Employee and Family Assistance Program
• Educational Reimbursement
• Employee Referral Program
• Corporate Discount Program
• Years of Service Rewards
• Company Events and Celebrations
• Fundraising Initiatives for Local Charity Partners
• Family-Friendly Work Environment

Ventri Door Technologiesprovides accommodations to job applicants with disabilities throughout the hiring process.

If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Manager of Human Resources will work with the applicant to meet the job applicant's accommodation needs.

As part of our recruitment process, we use AI-enabled tools during the initial phone screening stage to help screen and assess applicants.

This helps us focus on your relevant skills and experience, streamline scheduling, and move qualified candidates forward faster.

Please note, a hiring manager always reviews the results of the phone screen and makes the final decision regarding the applicant's candidacy.

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