Shape compassionate customer experiences at VEG by combining empathetic communication with accurate coordination across veterinary emergency care. Work includes in-person, phone, and online interactions.
As a Customer Experience Coordinator, you support customers and their pets before, during, and after emergency visits. You will manage communications, coordinate urgent medical calls, process payments, and maintain accurate details. The work requires strong organization, multitasking, emotional intelligence, and advanced computer knowledge.
Key Responsibilities:
- Greet customers warmly and urgently across every communication channel
- Record communications accurately and route urgent calls to doctors
- Resolve concerns empathetically and anticipate emerging customer issues
- Update nurses and doctors about customer needs
- Process payments while protecting personal financial information
Requirements:
- Two or more years of customer service experience
- Advanced computer and practice management software knowledge
- Strong organization, communication, and attention to detail
- Ability to multitask in high stakes environments
- Availability for rotating nights, weekends, and holidays
Bring empathy, communication, organization, and payment accuracy to customer coordination at VEG veterinary emergency hospitals.
Veterinary Customer Experience Coordinator in Toronto employer: VEG ER for Pets
At VEG, we pride ourselves on being an exceptional employer in the veterinary emergency field, offering a supportive and inclusive work culture in Whitby, ON. Our commitment to employee growth is evident through comprehensive training programs, competitive compensation, and generous benefits, including a robust RRSP matching program and clinical student loan repayment. Join us to be part of a team that values your contributions and empowers you to thrive in your career while making a meaningful impact on the lives of pets and their owners.
