At a Glance
- Tasks: Provide support and maintenance for SnapLogic integrations and troubleshoot issues.
- Company: Join a leading tech company focused on enterprise integration solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Great chance to work with cutting-edge technology and enhance your skills.
- Why this job: Be part of a dynamic team solving real-world integration challenges.
- Qualifications: 8+ years in application support with hands-on SnapLogic experience.
The predicted salary is between 54000 - 66000 $ per year.
We are seeking a Snap Logic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the Snap Logic platform.
The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.
The ideal candidate should have experience with Snap Logic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.
Key Responsibilities
- Provide L2/L3 support for Snap Logic integrations and data pipelines.
- Monitor integration jobs, scheduled tasks, and production interfaces.
- Investigate and resolve integration failures, data issues, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement corrective actions.
- Support API integrations, REST/SOA services, and file-based interfaces.
- Troubleshoot data transformation, mapping, and routing issues.
- Work closely with business users, application teams, and external vendors to resolve incidents.
- Support deployment activities and post-release validations.
- Monitor error queues, logs, and alerts to ensure integration stability.
- Create and maintain support documentation, knowledge articles, and operational runbooks.
- Participate in on-call support and production issue management.
- Required Skills
- 8+ years of experience in Application Support or Integration Support.
- Hands-on experience with Snap Logic pipelines and workflows.
- Good understanding of ETL, data integration, and API concepts.
- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
- Strong SQL skills for data validation and troubleshooting.
- Experience with incident management and ticketing tools such as Service Now or Jira.
- Good understanding of integration monitoring and error handling.
- Strong analytical and problem-solving skills.
- Preferred Skills
- Experience with ERP, CRM, WMS, or Supply Chain applications.
- Exposure to cloud platforms such as AWS or Azure.
- Knowledge of API Management and middleware platforms.
- Experience with scheduling, automation, and batch processing.
SnapLogic Support Engineer in Ottawa employer: VDart Inc
Join a forward-thinking company in Brampton, ON, where your expertise as a Supply Chain Project Manager will be valued and nurtured. With a strong emphasis on employee growth and a collaborative work culture, we offer competitive benefits and the opportunity to work on impactful projects within a dynamic retail environment. Experience the unique advantage of a hybrid work model that promotes work-life balance while driving innovation in Transportation Management Systems.
