IT Client Success & Strategy Lead

IT Client Success & Strategy Lead

Full-Time 82800 - 101200 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead client relationships and ensure top-notch IT service delivery across Canada.
  • Company: Join VC3, Inc., a forward-thinking company focused on client success.
  • Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
  • Other info: Be part of a dynamic team with a focus on innovation and collaboration.
  • Why this job: Make a real difference by enhancing client satisfaction and driving IT strategy.
  • Qualifications: Strong communication skills and ITIL knowledge are essential.

The predicted salary is between 82800 - 101200 $ per year.

VC3, Inc. is seeking a client-focused account/relationship manager to partner with municipal and corporate clients across Canada. You will coordinate client meetings, review performance metrics, and ensure successful delivery of IT services.

You will manage escalations, service agreements, and procurement, while tracking client satisfaction and renewal opportunities. A background in ITIL and strong communication are valued in this hybrid role.

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IT Client Success & Strategy Lead employer: VC3, Inc.

At VC3, Inc., we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Remote IT Design Architect II, you will enjoy flexible working arrangements, competitive benefits, and ample opportunities for professional growth in a supportive environment. Join us in shaping the future of cloud and infrastructure solutions while making a meaningful impact in the SMB sector.

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Contact Details:

VC3, Inc. Recruitment Team

We think you need these skills to ace IT Client Success & Strategy Lead

Client Relationship Management
Performance Metrics Review
ITIL
Escalation Management
Service Agreement Management
Procurement
Client Satisfaction Tracking