Director, Global Accounts in Toronto

Vantage is looking for a Director, Global Accounts to lead how we grow and retain our enterprise client relationships. Reporting to the VP of Solutions & Delivery, you will be a dedicated member of our Senior Leadership Team (SLT) and own revenue growth across our existing client base, with a clear point of view on expansion and upsell. You will build deeper, more strategic relationships with our largest accounts, set the account strategy and playbook that lets us scale across regions and markets, and lead and develop the account team to deliver it.

You need to have run a multi-region account organization at a retail media network, ad tech company, or commerce platform, and to have managed managers. You should be as comfortable in an executive QBR as you are in a SOW, pricing, or billing negotiation.

Key Job Responsibilities

• Own revenue growth across our existing client base, with an expansion and upsell plan and a net revenue retention (NRR) target for every account.
• Build deeper, more strategic relationships with our largest accounts, acting as executive sponsor and stepping in early on renewals, escalations, and negotiations.
• Set the account strategy and playbook as we scale across regions and markets, including account plans, QBR cadence, and renewal motions.
• Plan account coverage as the portfolio grows, so every client is well served.
• Lead, coach, and develop the account team with a focus on revenue and relationship building.
• Forecast account team capacity to match client growth and build the case for new hires before coverage gets stretched.
• Lead contracting strategy with Finance and leadership, including SOW structure, pricing, change orders, and billing disputes.
• Partner with Client Success, Launch, AdOps, Product, and Engineering so client needs shape the roadmap and delivery stays consistent across regions.
• Report on net revenue retention, upsell, renewals, and client satisfaction to senior leadership.
• Ability to travel within North America and internationally, up to 50% of the time.

Required Qualifications

• Proven experience running a multi-region account team at a retail media network, ad tech company, or commerce platform.
• Experience managing managers and developing account leaders.
• A track record of net revenue retention, renewal, and upsell results across an enterprise portfolio.
• Commercial fluency: you own SOWs, pricing, and billing disputes without needing Finance or Legal to translate.
• Experience as a member of a senior leadership team, including planning and budgeting for a function.
• Experience building capacity models, such as accounts per manager, account segmentation, and health scoring.
• Credibility with senior client stakeholders, including in difficult conversations.
• Working knowledge of retail media and commerce media platforms, enough to guide adoption and speak to the roadmap.
• A proactive, relationship-led approach, with clear written and verbal communication to senior management.

About Vantage: Vantage is the first unified platform purpose-built for retail media orchestration, empowering enterprise retailers to seamlessly activate onsite, offsite, and in-store advertising. With a global presence in North America and Asia-Pacific, Vantage enables retailers to launch and grow their media networks through scalable technology and automated workflows.

Remote-First, Based in Toronto: Vantage is proudly headquartered in Toronto, but we’re a remote-first team spread across North America (and beyond). Our flexible work philosophy means team members can thrive from wherever they do their best work—whether that’s from a home office, a local café, or while adding stamps to their passport.

Vantage’s Commitment to Diversity, Equity, and Inclusion: Vantage Analytics is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage all individuals to apply for positions that fit their passions.

How Vantage Uses AI in the Recruitment Process: At Vantage, we use AI-enabled tools to support our hiring process. This may include using AI to help organize, screen, and assess applications. We are committed to using these tools responsibly, and ensuring every candidate is treated fairly throughout the process.

What's Next? We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.