Crisis Response Worker in Vancouver

Unit: Victim Services Unit, Diversity, Community & Indigenous Relations Section

Status: Auxiliary / Casual – On Call

Hours of Work: Evenings / Weekends / Stat Holidays

Salary: Pay Grade 19 - $36.57 per hour with 12% in lieu of benefits

Competition End Date: Tuesday, November 10, 2026

Responsible for providing direct support services to crime and trauma victims and witnesses.

Essential Duties:

• Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, contacts family members, arranges for emergency transportation; liaises with other agencies on scene to provide practical support and assistance as needed.
• Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice.
• Documents all services provided to clients and performs related administrative duties.
• Attends staff meetings and any mandatory training.
• Contacts supervisor for consultations for major police incidents.
• Other related duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

• Considerable knowledge of the rules and regulations governing program activities.
• Considerable knowledge of the practices and techniques of crisis intervention and follow-up support as related to the work performed.
• Sound knowledge of available community resources.
• Working knowledge of court and police procedures as they relate to the work performed.
• Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances.
• Ability to prepare records related to the work.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts.

Experience:

• Required: Minimum two years' direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc. or an equivalent combination of training and experience.
• Preferred: Direct experience in Victim Services as a paid Victim Services worker.

Education:

• Required: High school diploma, supplemented by additional courses in the field of social science, plus considerable related experience.
• Preferred: Degree in the field of social sciences such as psychology or social work; Victim Services training.

Other Requirements:

• Valid Class 5 BC driver's licence, with a satisfactory driver's abstract.
• Ability to arrive at 2120 Cambie Street within 30 minutes of being requested.
• Ability to cover various shifts, as the Unit operates 24/7.
• Pass and maintain an enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years.
• Ability to work in an environment with an Accredited Facility Dog present.
• Access to a cell phone for deployment purposes.

Selection Process:

Shortlisted applicants will be required to pass a written exam prior to moving on to the interview stage.

Note: This position falls under the jurisdiction of Teamsters Local 31.