At a Glance
- Tasks: Manage BC Human Rights Tribunal complaints and provide strategic labour relations services.
- Company: Join the Vancouver Police Department and contribute to community safety.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on equity, diversity, and inclusion.
- Why this job: Make a real difference in workplace culture and conflict resolution.
- Qualifications: Experience in human rights complaints and labour relations required.
The predicted salary is between 70.47 - 70.47 $ per hour.
Responsible for the end-to-end management of BC Human Rights Tribunal (BCHRT) complaints and the provision of strategic labour and employee relations services. Serves as a subject matter expert in labour and employee relations, providing advice on complex workplace matters, interpreting and drafting labour relations and legal documentation, and ensuring compliance with collective agreements and applicable legislation.
ESSENTIAL DUTIES
- BCHRT Complaint Process: Manages the complaint process from receipt to conclusion; Provides consulting support, guidance and recommendations to Support Services Senior Director/Superintendent and to legal counsel regarding BCHRT complaints; Responsible for preparing BCHRT and legal files reports for Vancouver Police Board meetings; Provides internal training on the BCHRT process; Liaises with VPD’s Indigenous Relations Coordinator regarding complaints from Indigenous complainants.
- Informal Complaint Resolution: Assesses and provides recommendations regarding how to address conflict in the workplace; Provides guidance and support in the resolution of workplace conflicts under the VPD Respectful Workplace Policy RPM 4.3.1 (i), fostering a respectful and inclusive workplace culture; Engages outside mediators and complaint resolution specialists; Provides in-house facilitated conversation and mediation services; Manages workplace environmental assessments by third-party facilitators.
- Labour: Drafts agreements and legal documents, contracts and letters of understanding; Attends and provides administrative support for labour processes; Coordinates witness preparation and attendance for grievances and arbitrations; Participates in collective bargaining and conducts research on current data and trends for bargaining; Contributes to developing bargaining strategies; Other related duties and responsibilities as assigned.
QUALIFICATIONS
- KNOWLEDGE, SKILLS & ABILITIES REQUIRED: Thorough understanding of employment-related legislation such as Human Rights, Employment Standards, labour law, and WorkSafeBC; Ability to interpret and advise on applicable collective agreements; Thorough understanding of HR related programs, policies, procedures, and practices, and ability to consistently apply them, and act in an advisory capacity; Ability to build and maintain effective working relationships at all levels of the organization, as well as with union representatives, and members of the public; Ability to evaluate and address workplace conflicts and coach managers regarding HR practices and policies; Ability to use discretion when handling sensitive and confidential issues; Solid understanding of the importance of cultural awareness and sensitivity in the workplace, trauma-informed practices, and equity, diversity and inclusion considerations; Demonstrated experience in writing reports, recommendations, memos and email correspondence; Knowledge of FIPPA and Freedom of Information (FOI) practices with regards to police documents; Ability to speak effectively in public at formal and informal meetings and presentations.
- PREFERRED: Ability to perform queries on Versadex and redactions on Adobe.
EXPERIENCE REQUIRED: Minimum three years' direct experience providing advice regarding BC human rights complaints and labour relations matters, and a minimum of five years; Experience providing labour relations advice and guidance in a unionized environment.
PREFERRED: Conflict resolution training and experience in providing facilitated conversations and mediation in a human resources context.
EDUCATION REQUIRED: Bachelor’s degree in labour relations, human resources, industrial relations or related discipline; or, Two (2) year HR Certificate or Diploma specializing in human resources and a minimum of five years’ direct experience providing labour relations advice and guidance in a unionized setting.
PREFERRED: Chartered Professional in Human Resources (CPHR); Mediator accreditation or recent experience.
OTHER REQUIREMENTS: All employees must maintain their Enhanced Reliability Clearance while employed with the Vancouver Police Department. Enhanced Reliability Clearances will be renewed every 5 years.
NOTE: This position is Exempt from the Teamsters Union Local 31. THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER.
Complaint Resolution Specialist in Vancouver employer: Vancouver Police Department
The Vancouver Police Department is an exceptional employer for those seeking a meaningful career in crisis intervention. With a supportive work culture that prioritizes employee well-being and professional growth, staff members benefit from a four-day compressed workweek, competitive pay, and access to ongoing training opportunities. Working in the heart of Vancouver, employees engage in impactful work while collaborating with dedicated professionals and utilizing unique resources like the Justice Facility Dog to enhance client support.
Contact Details:
Vancouver Police Department Recruitment Team
