At a Glance
- Tasks: Manage claims for work-related injuries and ensure efficient service delivery.
- Company: Join the Vancouver Island Health Authority, prioritizing patient and staff safety.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on problem-solving and effective communication.
- Why this job: Make a real difference in people's lives while developing your HR skills.
- Qualifications: Diploma in business or HR and 3 years of relevant experience.
The predicted salary is between 58494 - 76773 $ per year.
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager, Ability Management, the Claims and Intake Associate ensures efficient and effective Worksafe, Long Term Disability (LTD) and Short Term Injury and Illness Plan (STIIP) claims management and service delivery. Works in close association with insurance carriers, managers, employees, and third-party service providers for short or long term compensation for work-related and non-work-related injuries. Makes appropriate contacts and utilizes available resources such as computer software and forms to prepare, submit and monitor claims. The Claim and Intake Associate also provides related statistical requests and creates reports, noting absence issues to appropriate parties.
QUALIFICATIONS:
Education, Training And Experience: A level of education, training and experience equivalent to a diploma in business administration, human resource management or related field and three (3) years work experience preferably within a human resource environment.
Skills And Abilities:
- Knowledge of STIIP and LTD plans.
- Knowledge of applicable policy, procedures and legislation.
- Ability to communicate effectively verbally and in written form; ability to clearly, concisely and accurately explain complex information to a variety of stakeholders.
- Ability to maintain confidential personnel and health/safety information.
- Ability to utilize technical and analytical skills to effect creative solutions to claims management problems.
- Ability to operate computer equipment and software such as MS Office to produce various documents such as complex tables and spreadsheets.
- Demonstrated ability to operate an HRIS.
- Ability to work independently, using initiative and make decisions within established guidelines.
- Ability to work under time constraints, with multiple priorities and high volume.
- Ability to interact with others effectively, often in highly charged emotional states.
- Troubleshooting and problem-solving skills.
- Physical ability to carry out the duties of the position.
The salary range for this position is $58,494 (min) to $73,117 (midpoint) to $76,773 (max) per annum (based on 1 FTE). Salary placement is between min and midpoint, based on experience, qualifications, and internal equity.
Claim and Intake Associate in Oak Bay employer: Vancouver Island Health Authority
At Island Health, we pride ourselves on being an exceptional employer, offering a collaborative work culture that prioritizes patient safety and continuous improvement. Located in the beautiful city of Victoria, BC, our team enjoys competitive salaries, comprehensive benefits, and ample opportunities for professional growth within the healthcare sector. Join us to make a meaningful impact while advancing your career in a supportive environment dedicated to innovation and excellence.
Contact Details:
Vancouver Island Health Authority Recruitment Team
