At a Glance
- Tasks: Manage patient concerns and apply conflict resolution skills to improve care quality.
- Company: Join Island Health, a leader in patient care and quality services.
- Benefits: Full-time position with competitive salary and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and collaboration across multiple sites.
- Why this job: Make a real difference in patients' lives while developing your conflict resolution expertise.
- Qualifications: Bachelor's degree in human services and three years of relevant experience required.
The predicted salary is between 41850 - 51150 $ per year.
Patient relations expertise and de-escalation skills support this regular full-time Patient Care Quality Liaison position with Island Health. Multiple-site travel may be required.
Reporting to the Manager, Patient Care Quality Office, this position manages complex patient, client, and resident concerns.
The liaison applies conflict resolution, crisis intervention, and analytical skills while balancing organizational requirements with patient needs.
The work includes consultation, education, complaint management, and feedback reporting.
Key Responsibilities
- Address complaints and concerns in timely, respectful ways
- Apply judgement to complex, confidential, sensitive issues
- Consult with healthcare professionals on patient care concerns
- Develop, coordinate, and deliver educational presentations
- Analyze feedback and identify improvement opportunities
Requirements
- Relevant human services bachelor's degree or equivalent preparation
- Three years' conflict resolution or crisis intervention experience
- Ability to manage emotionally charged patient and family situations
- Ability to facilitate interdisciplinary groups collaboratively
- Effective verbal and written communication with advanced writing skills
Use conflict resolution, education, and patient relations capabilities to help Island Health address concerns and improve care quality.
Patient Relations Conflict Resolution Specialist in Nanaimo employer: Vancouver Island Health Authority
At Island Health, we pride ourselves on being an exceptional employer, offering a collaborative work culture that prioritizes patient safety and continuous improvement. Located in the beautiful city of Victoria, BC, our team enjoys competitive salaries, comprehensive benefits, and ample opportunities for professional growth within the healthcare sector. Join us to make a meaningful impact while advancing your career in a supportive environment dedicated to innovation and excellence.
Contact Details:
Vancouver Island Health Authority Recruitment Team
